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After doing extensive research for a B2B wholesale solution for our Shopify store, I landed with this company. I am thrilled with the service that we received while on the trial, it was one of the many deciding factors to move forward with the app. I reached out for assistance with the customization of the registration form to match our theme. Emma C. was prompt to assist with our inquiry, and along with her technician Nguyen Tien Hau, they were able to execute the request timely and exactly to the specifications mentioned. She also provided images of both mobile and desktop to make sure the edits were correct, before closing the ticket! Visually it is everything I wanted. The app is really easy to use, and there is a lot of supporting documentation. I hope that if I need any additional support in the future I get to work with Emma again!
Thank you so much for your 5 star rating! We are so glad that you've found our B2B wholesale solution helpful. We're especially pleased that our agents were able to meet your expectations with the customization of the registration form. It was a pleasure working with you and we are happy to hear that you are happy with the overall experience. Thank you again for your kind words!
Emma is brilliant! Super fast and detail oriented support! Diagnose problems that we missed and fixed without asking :)
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
We haven't launched our site yet so I can't say how all the functions work, but we are excited to see that. Customer service is excellent, responds promptly and helps resolve any issues.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Awesome customer service, very responsive. Jolie Nguyen and our dev Dao Van Phu were very helpful and made sure to answer all of our questions!
Thank you so much for your 5 star rating! We are so happy to hear that you had an awesome experience with our customer service in which they were very helpful and answered all of your questions!
Joy Nguyen and the technicians Hoang Van Luan, Nguyen Quoc Cuong, Trinh Viet Anh made an outstanding job at ironing out the flaws after my initial installation.
There was a few theme related, a few caused by me and a few others on the way but they made sure to help me fix all of them in a timely manner and even help me integrate with one of their other apps.
The functions are great when its up and running so thank you for having the best support team to make sure it gets up and running!
Thank you for your 5-star rating! We are delighted to hear that our agents were so diligent and detailed in resolving any initial installation flaws for you. Their hard work and dedication is greatly appreciated, as it ensures our clients are able to use all of the great functions our service has to offer. We are grateful for your kind words!
Great and quick customer service. I've had many customization requests that they have helped me with. The app itself is easy to use and offerers some great features. I highly recommend B2B!
Thank you so much for your 5 star rating! We're so happy to hear that our customer service is great and quick and that we've been able to help with your customization requests. We're also glad that you find our app easy to use and enjoy its features. We appreciate your recommendation and thank you for your loyalty and support.
The team is very supported and answers very fast. My problem was fixed within a few hours. I can recommend this app for everyone who is looking for B2B solution
Thank you so much for your 5-star rating!
We are so glad to hear that you have had such an excellent experience with our app and team - we are truly humbled to have gained your trust, and we are more than pleased that your issue was resolved quickly.
We understand how vital timely service is for businesses, so we're grateful that you were able to experience that with us!
We use this app for our reseller clients. We are very happy about this solution cause its much easier for our clients to order and also the selling volume of the resellerd get up.
The Support team is super fast and resolves every issue immediately.
Great app
Thank you for the 5-star rating!
We really appreciate your positive review. We are glad that you find our app easy for your reseller clients to order, and that their selling volume has increased significantly. We are also delighted to hear that the support team is responding quickly to address any issues you may have.
We appreciate your feedback!
i had a great support from emma and the technicians (Vu Phi Hung and Cuongnvm); they helped me to configure the app with the goal that i wanted to reach with the app and Emma has been every time very fast to answer me. great service and this app is perfect for a b2b shop.
Ho avuto un grande supporto da emma e dai tecnici (Vu Phi Hung e Cuongnvm); mi hanno aiutato a configurare l'app con l'obiettivo che volevo raggiungere ed Emma è stata sempre molto veloce nel rispondermi alle problematiche che incontravo. ottimo servizio e questa app è perfetta per un negozio b2b. raccomandata se vuoi fare vedere i prezzi per clienti diversi.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
This app offers amazing and quick customer support. June has looked after us since the moment we installed the Shopify app. She is very friendly, professional, and effective. Highly recommend!