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It's an excellent app. I just wish they had better support hours. Would be 5 stars
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Was difficult first setting up but that may be due to the fact we have around 1300 products to manage. I can imagine it being a lot easier with a smaller store. The customer service from Emma is excellent and she always has rapid replies even with the time zone difference (7 hours). There were a few features which needed tweaking for them to work such as the Autotag feature but it was quickly resolved and works okay now thanks to the Tech guy. Helpful advice and easy steps to follow.
One thing to improve on would be when editing the rules you have to edit them one by one or you can upload a spreadsheet but it means replacing the current rules and they won't come into play unless the new rules have higher priority so I would suggest when starting to put all rules on 99 (Lowest priority). There should be some way to edit your rules in bulk. Also, if your CSV file is wrong, the app will only tell you one error at a time which means uploading the CSV files countless times until all errors are resolved instead of the app telling you all errors at once. The price is slightly high but the app does come with a lot of different helpful features on the advanced plan.
Highly recommend if you're looking to create different prices for different customers without setting up a whole new website!
Thank you for your wonderful rating!
We are pleased to hear that our agent is excellent with rapid replies, and that the Autotag issue was quickly resolved. We are really happy that you found the app's features helpful and easy to follow, and appreciate your feedback on the areas where we may improve.
We appreciate you taking the time to leave your review, and are glad that you recommend our app to others. We hope you continue to have a great experience with it. Thank you so much again!
Bonjour,
J'ai installé l'application il y a déjà quelques mois. Le support technique est disponible pour me guider dans l'installation et le paramétrage de l'application. Encore aujourd'hui, Jonas et Hoa Duong m'ont accompagné dans la mise en place des options, un grand merci pour leur professionnalisme.
Aurélie
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Pricing rules not available at variant level. App can not increment or decrement the prices of variant skus independently, they are all tie up with parent.
Hi there, so sorry for the bad experience that you were facing.
However, we have double-checked carefully with our team and it seemed like you have been using another app to setup your sale price which might have affected your Buy It Now button. Also, when customers haven't logged-in, we couldn't see any Buy It Now button. In this case, may we please know if you are using Buy Now button from another app or it's from the theme default or you guys have customized it?
Regarding the CP is not available at variant level, we are really sorry for this. However, this is a huge function which would require quite many resources to search and deal with. And currently, our team is still researching to seek for a proper solution to update this feature. At the same time, Joy will continue support you our best with your case.
Many thanks for your understanding!
BSS's B2B wholesale solution is fantastic, and I highly suggest it. The support is really amazing – Josephine- the one who supports me is really nice. I’m not going into detail regarding the BSS B2B wholesale solution because it has so many integration options. My advice is to just try contacting Josephine's help. Josephine was quite helpful in assisting me in finding solutions. She is incredibly efficient and exact in her work, as well as helpful and patient. The technician guy Nguyen Van Dong has fixed the issues really well and the complete customizing procedure took only a few days. My heartfelt gratitude goes out to Josephine and Nguyen Van Dong.
Josephine and Trinh Viet Anh did a great job of getting our store configured and working properly. They were quick to respond and did a great job all around.
Excellent app. Excellent customer service. We had been using another slightly cheaper app, which did not work on all browsers, switched to B2B and after a little support, everything is great. Lots of features. Worth the extra!
Thank you so much for your 5-star rating!
We're so happy to hear that our excellent app and customer service has been working well for you, giving you lots of features and being worth the extra.
We truly appreciate your support!
Thank you Emma for your support ! Your answer and indeas were accurate, meaningful and fast ! Happy to work with you
Thank you so much for your 5-star rating! Your constructive feedback and positive response are invaluable to our team. It is always a pleasure to have the chance to work with you.
Fantastic customer service, went above & beyond to help us get set up!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Joy and Staff are quick to response on my inquiry. What you see on the demo is what you get no hidden or what so ever. If you encounter some problem the staff is quick to solve or give you solution on it.
Would definitely recommend the app.
Thank you so much for the 5 star rating!
We really appreciate your kind words, especially about how quick our staff is to respond to inquiries and how the demo accurately reflects our app's features. We're so glad that you're happy with the app and would recommend it!
Thank you again for your positive review.