BSS: B2B & Wholesale Solution

5 stars for the exemplary customer service and ease of app. Am somewhat cautions as I JUST started using, may revisit in a few months and share my experience. First impression - I would recommend for a start-up wholesale. The app is relatively straightforward, the customer service is outstanding, and it is proving to meet my needs.

We are working with the BSS app. Despite a few areas where it may have been lacking, Mida and Anne from their chat team, along with their development department, have made an extraordinary effort to help resolve every issue, allowing us to reach our goal quickly. A HUGE THANK YOU from us!

Emma in support along with her technical team fixed my form over the weekend and also offered to improve the format to match my web page. She and her team were proactive, fast, and got the job done. Really appreciate excellent support like this as it is hard to find!

App is working great. Definately recommend- support is a big plus for any software user!

Cheers,

Matt

This is a great Wholesale app. The support team is extremely helpful and has solved any issue and answered every question in a timely manner. They are very nice and patient, especially if you are new to the process. Emma was super sweet and helpful. She even offered to check my settings and then gave me some helpful tips to improve our customers' experiences.

Best service of any app I've used so far. They've helped customize several aspects of what we need and the auto-tagging features saved a ridiculous amount of time so we can generate reports based on wholesale vs retail orders instead of Shopify's native reports that don't have enough customization for our setup.

Support team is amazing! The app was a little hard to install on your own if you don't know much about coding, but the team can install everything for you or fix problems with features you turned on. All in all, really great app and support team!

I have just installed this app and the customisation process has been very smooth. Emma has been fantastic, answering my requests very quickly and understanding my needs.
I have used other wholesale apps in the past which were either complicated or had a poor customer service so I can compare!
I really recommend it.

Our store isn't compatible with the app and they weren't willing to help us unless we uninstalled other apps we currently use (we are unable to uninstall those apps). We paid $50 for the app, had it less than 24 hours, and they refused to refund us. We really wanted to work with the development team to make this app work for us, but it is unfortunate they were not willing to issue a refund.

Switched over after the update to Shopify Markets which rendered all other B2B apps obsolete. The app works. The team is incredibly helpful with the full installation and knowledgeable of the nitty-gritty of the app.

I have been using BSS for nearly a year now to help us drop-ship goods through our customers. For the price it is an absolute no brainer - Works really well and the support has been fantastic. Big thank you to Emma for helping me with some tweaks...I would 100% recommend to anyone thinking of trying this system.