BSS B2B Wholesale Pricing
Performans, tasarım ve entegrasyon için aradığımız en yüksek standartları karşılar. Yeni pencerede açılır daha fazla bilgi edinin.
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Echt jammer wnat het lijkt mooi software, maar de installatie werkt niet gelijk. De klantenservice houd je aan het lijntje en werkt niet mee.
Hi dear,
We’re truly sorry for your experience. This is not the experience we aim to deliver, and we completely understand how disappointing it must have been for you.
We have taken a careful look back at your case with our team and are retraining internally to make sure this does not happen again. Your feedback is very important to us, and we are taking it seriously to improve our service.
We are continuing to follow up with you via email to make sure everything is fully resolved. At the same time, we have assigned a more experienced supporter to your case so you can receive better and smoother assistance moving forward.
We truly hope to have a chance to support you again and turn this experience into a better one.
Thank you again for your patience and understanding!
I unistalled the app but it keeps charging me
Die app funktioniert nur schlecht und nur auf einigen themes. Die Hilfe ist gleich null. Man muss Tagelang auf eine Antwort warten. Nicht zu empfehlen
We are very sorry to hear about your experience and completely understand your frustration. This is definitely not the experience we want our users to have, and we appreciate you taking the time to share your feedback.
We take reliability and support seriously, and we would love the opportunity to help resolve the issues you’ve encountered. Could we schedule a call to better understand your setup and the themes you are using? Our team is committed to investigating thoroughly and finding a solution that works for you.
Thank you again for your honest feedback. We genuinely value your experience and the opportunity to make things right.
Hope to hear from you soon!
Uygulama artık kullanılamıyor. Zor durumda kaldık.
Hi there,
This is Jonas from BSS Commerce. Such a pity that you uninstalled our app and left us a 1-star review.
I have double-checked your history and see that you upgraded to a paid Shopify plan then started a paid plan with our app on Mar 7.
On Aug 2, you canceled our app and left a 1-star review as
""The app is no longer available. We are in a difficult situation."
which made us quite confused what exactly happened since you haven't reached out to us yet.
Could we please discuss some more regarding the situation so that we can assist you much further and resolve this?
Looking forward to hearing you soon at support-sbc@bsscommerce.com or via our Live Chat from the app!
We have used this app for many year, and still it does not work.
Your orders will randomly come in without your set prices.
Your customers will have problems checking out. Your customers will not be able to check out.
The team work hard when you have a problem. But don't sell an app if it doesn't work.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
I had given this app 5 stars for having so many different functions. Unfortunately, the app is too invasive to the theme's code and any small change can break your website. I followed the team's instructions step by step to remove one of their functions safely, resulting in 404 pages when you clicked on any link or product. They apologised and fixed the issue first thing in the morning, but the result unfortunately is sloppy and my theme not as polished as it used to be and cannot be fixed through the editor. They take the liberty to change the appearance of certain aspects of the website to fix the issues at hand which I do not like.
EDIT: Currently paying around 950 EUR yearly and any issue that comes up due to app updates is solved extremely slowly by contacting the team . Only get small steps towards the solution each day and then communication stops. Was having a hard time communicating as I got answers not relevant to my issue, only to realise the "expert" used AI to reply. Will be switching to Wordpress and Wholesale Suite which costs 99USD yearly for the same function, tried and tested.
Hi there,
This is Mida, Product Leader of BSS B2B Solution.
First of all, thank you for taking the time to share your experience. I’m truly sorry for the frustration this situation has caused.
I’ve reviewed the full conversation, and I can confirm that the issue related to the form installation was resolved around 13 hours ago. It would mean a lot to us if you could take a moment to check your store and see if everything is now working as expected.
While we clearly fell short of your expectations this time, your feedback is incredibly valuable—it helps us learn and improve. Please know that we are committed to delivering the highest level of service and support possible.
Looking forward to hearing you soon at support-sbc@bsscommerce.com or via our Live Chat from the app!
Gut gedachte App! Wir haben uns über die Ansicht und die Einstellungsmöglichkeiten der App sehr gefreut, aber leider ist sie nicht funktionsfähig mit Sendcloud.
Thank you so much for sharing your experience with us. We truly appreciate your feedback as it helps us learn and improve, so we can better serve our customers in the future.
We are grateful for your kind words about the app’s appearance and settings. At the same time, we are very sorry that the app did not meet your expectations because it is not compatible with Sendcloud, the shipping software you use. We completely understand how frustrating this must be for you, and we want to do everything we can to help.
Our app is designed as a full B2B suite focused on customer groups and custom pricing, and shipping integrations are not currently part of the standard setup. That said, we would love to understand your needs in more detail and explore possible solutions. Could we schedule a call to discuss your requirements more clearly? We are fully committed to investigating your issue and finding a way to make the app work better for you.
We really value your experience and the opportunity to make things right. We hope to hear from you soon so we can support you in the best way possible.
Thank you again!
I usually prefer not to leave negative reviews, but I feel compelled to share my experience to warn other serious business owners. The positive reviews mostly seem to come from users who are not yet aware of the negative impact this application can have on their webshop.
We have been using this application for a while and frequently encounter bugs that we cannot fix ourselves. That’s why we contacted support and explicitly stated that no changes should be made to the appearance of our theme.
They requested access to our webshop, which we provided. The next morning, I checked to see if the issue had been resolved. To my surprise, they had made changes to the theme. They added a large table in English displaying discount percentages, visible to everyone—even though we specifically asked them not to make such modifications.
Additionally, they changed certain settings, causing all orders to now go through BSS, which has completely disrupted our conversion tracking. As a result, our advertising campaigns are no longer running optimally, leading to higher ad costs.
Despite working on a fix for two days, they still don’t understand the issue and haven’t been able to resolve it. They have left us with significant damage and are offering a mere three-month discount as ‘compensation’—as if that would cover our losses or restore our trust in this application.
We are considering removing the application, but we fear this might make the situation even worse.
It is concerning that such applications are allowed, as they can cause severe damage to businesses without users even realizing it.
Terrible app, it is very complicated to set up and the support team took a long time to respond. If you use a custom theme, you need a special developer to implement the functions of the app. There is also no way to NOT charge a wholesale customer the VAT fee. When you apply a % discount for a customer across different markets, you need to manually enter a custom pricing for each product price, because the app is not able to automatically calculate the discounted price without the VAT %. We have wasted so many days trying to fix this and get this to work, all to no avail. You are much better off handling the orders manually or try out another app.
Hi there,
My name is Mida, Team Leader at BSS Commerce.
I’m truly sorry to hear about your recent experience with our app, and I completely understand your frustration. We strive to provide the best possible service, but it seems we fell short in this case.
Many Shopify themes can sometimes cause conflicts with third-party apps, and we would be more than happy to offer free support to resolve any issues you encountered.
Regarding the custom pricing configuration and VAT fee deduction, I acknowledge that this can be a bit complex. I sincerely apologize that one of our agents wasn’t able to guide you through the process as thoroughly as you needed.
We would really appreciate the opportunity to make things right and help improve your experience. Please don’t hesitate to reach out at support-sbc@bsscommerce.com, and we’ll do everything we can to assist you further.
Thank you for your understanding, and we hope to hear from you soon!
All very promising at first however after time you will realise this app messes with the code of your site and their developers have to constantly play with the theme code to fix issues. This is all whilst they say everything is fixed and working.
We had to build our theme again from scratch because of the code from this app broke our site. It’s as a shame because the interface is very easy to use however our whole site crashed for multiple days because of the BSS code.
We used this app for customer discounts, alongside other apps for different features.
Everything worked great however one weekend around two months ago the whole website stopped loading.
They then said repeatedly over a couple of weeks that everything was fixed when it wasn’t (each time I provided screenshots and videos to prove the site was still broken).
We can no longer use the first theme this app was installed on as it doesn’t load and they couldn’t fix the problem even though their app caused it….
They eventually found a cause which was the BSS app clashing with code from another app. This wasn’t an issue for some time until randomly they started clashing.
Once the site was back live, the discounts stopped showing in customer pages and only in the checkout. They kept repeatedly saying this issue was fixed when it wasn’t.
There was then another issue not related to another app that stopped the site from loading which they fixed by changing more core theme code.
When I asked them to remove all code, they told me they had, when they hadn’t…. I had to ask multiple times and provide screenshots to prove their code was still in our site.
This app is too risky to use. Look at other one star reviews and you’ll see similar issues. They ask you to write a nice review straight away before things go wrong..
Update... BSS keep bombarding us to change the review to a 5 star. We've had multiple emails asking for a chat and if we could 'revisit' our review.
Hi dear,
This is Kathy, Customer Support Leader from BSS Commerce.
Thank you for taking the time to share such detailed feedback. We truly appreciate the openness of your review and understand how frustrating this experience must have been for you.
First and foremost, we are sincerely sorry for the disruption your business faced. Any issue affecting a live store can be stressful, and this is certainly not the experience we want for any merchant using our app.
After a careful and in-depth investigation, we found that the challenges occurred within a highly complex technical environment. The app had been functioning correctly for your store for a significant period of time, and the issues began to appear later as the store setup evolved. Changes in theme structure and the introduction of additional apps created interactions that were difficult to anticipate and required deeper investigation.
In this situation, the app’s core pricing logic continued to operate as designed. However, limitations related to Shopify themes and overlapping modifications from third-party apps affected how pricing was rendered on the storefront. Throughout this time, our team remained dedicated and worked continuously to analyze the situation and provide solutions, even though the outcome did not fully meet your expectations.
We acknowledge that the overall experience did not meet your expectations. Your feedback has been carefully reviewed and has helped guide updates not only to the product itself, but also to how our support team communicates and follows up with merchants in similar situations.
We have now released a newer version of the app, which is designed not only to run more stably but also to better handle cases like the one you experienced.
We truly appreciate the time you spent working with our support team and sharing your experience in such detail. We have also reached out to you directly via email, as we sincerely hope to have the opportunity to clarify everything further and, if possible, continue the conversation in a more positive and transparent way.
Thank you again for your feedback and for helping us improve ❤️
