Preorder, Back In Stock ‑ Stoq
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It is an easy to navigate and set up app. The customer service is amazing, the genuinely make things happen. Great app, great support, now I'm focusing on my marketing to increase those numbers on the report.
Love the customization within this app and appreciate the timely customer service. I reached out to get assistance with the button placement and Vishu from chat support was able to match exactly what I was looking for. He was able to get it done in under 5 minutes.
Hello I have been trying to work with Stoq since mid Oct. I have had good experiences and some very poor. I think Vishu is awful support rep, very unhelpful, demeaning and lazy. Nagaraj was extremely helpful and was able to fix my issue. Anaam tried to help gave a good effort.
Hey there! Thanks for writing a review, and sorry that you had a bad experience. As you can see from our reviews and rating, we try to do our absolute best to support merchants on STOQ - no matter where they are in the world or in their Shopify journey. Sometimes, we get it wrong and this was one of those times. I'm sincerely sorry that Vishu didn't live up to your expectations. He was trying to share his understanding of the Shopify platform in regards to the issues you were facing, but he was not able to give it the care and attention you deserved. This was likely due to him juggling a busy day with other chats & conversations alongside yours. It's not an excuse though, and we've figured out a path to work on this. Rest assured that I will personally tend to this.
If there's anything I can do to right this wrong or make sure you have an amazing experience with STOQ from here on out, please let me know. I sent a message & email to you, and I've also instructed my team to let me know if you run into any issues going forward. :)
Thanks again for your review, and I hope we can make this right.
-- Sandesh / CEO
Great app with fantastic support. They helped us configure a custom restock notification button on our custom theme. An intuitive admin with awesome features. Highest recommendations for this app!
Absolutely amazing customer services & customizability options - I came over from another app where the customer service was like pulling teeth to get the most basic thing changed, and decided to give this app a go as the beginner plan was within my budget, and couldn't be more impressed.
Anaam went out of her way to make sure everything from the app integrated seamlessly into my theme design, from changed fonts & colours to sizes of front & letter spacing. The app looks like it is part of my theme, she did a fantastic job! Couldn't be more impressed.
Thank you so much for taking the time to write a detailed review. I really appreciate the kind words and the name mention.
I'm so glad that the app is now seamlessly integrated with your store design.
Best of luck with everything, hope you recover lots of sales with Stoq :)
-Anaam / Merchant Success Lead
The app is great for notifying customers that a product can be preordered and when the customer can expect stock to be available. You can also set up e-mail reminders. The team at Stoq is friendly and helped me resolve a teething issue. I highly recommend you use this easy-to-use app in your Shopify Store.
Excellent app and even better customer service, Anaam! Just love the Notify me button which is seeing a LOT of use, and I really didn't think anyone would Pre-order any products but I was dead wrong! So far very happy with this app.
The customer support is on point and very fast. the email notifications go out instantly automatically.
I'm really pleased with this application and the help I received from Vishu! It was super simple to activate the features and their responsiveness in helping me is impressive.
Excellent app.. does exactly what it says it will do, simple to use, easy to set up, well priced + fantastic customer service.
Thank you so much for taking the time to leave a review :) It was my pleasure to help you get set up with Stoq.
Please reach out to us for anything, we're here to help!
-Anaam / Merchant Success Lead