Preorder, Back In Stock ‑ Stoq
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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The app itself is easy enough to use and understand
Although it would be good if you can create templates and copy them for time saving.
It would be good if it could also have selective emails, and not send out emails for every "pre-order" you create.
The app on notify unfortunately doesn't send a "thank you for registering" e-mail, for those who register to "wishlist" items.
In general, the app mostly works as you'd expect, and if you need extra help, the team are very efficient and do their best to resolve issues, going as far as thinking outside of the box, or doing extra work behind the scenes.
The app is good but if the aforementioned features could be added, it would make the app even better.
Used this for our first preorder and it worked great, takes a little time to get everything configured and tested but the app helps guide you through everything.
Love the out of stock notifications as well. The app tags every preorder which you can use to route them through a different import process. Would be nice if the app set a metafield storing the pre order date.
Pain Points,
- There's no way to currently export all of the pre orders within the app, I had to do this via filtering with Matrixify. The app developer is building out new features and it would be nice to be able to do that.
- You can't customize the location of the back in stock button via the theme editor, their team has to do this for you.
After a bumpy start I have had a good experience with Stoq! I had decent suppor with most support reps and a poor experience with one. Once I made my concerns known... they quickly address my issue, reached out and retrained the rep that was unhelpful. They care about making sure customers concerns are addressed and corrected.
Hey there! Thanks for writing a review, and sorry that you had a bad experience. As you can see from our reviews and rating, we try to do our absolute best to support merchants on STOQ - no matter where they are in the world or in their Shopify journey. Sometimes, we get it wrong and this was one of those times. I'm sincerely sorry that Vishu didn't live up to your expectations. He was trying to share his understanding of the Shopify platform in regards to the issues you were facing, but he was not able to give it the care and attention you deserved. This was likely due to him juggling a busy day with other chats & conversations alongside yours. It's not an excuse though, and we've figured out a path to work on this. Rest assured that I will personally tend to this.
If there's anything I can do to right this wrong or make sure you have an amazing experience with STOQ from here on out, please let me know. I sent a message & email to you, and I've also instructed my team to let me know if you run into any issues going forward. :)
Thanks again for your review, and I hope we can make this right.
-- Sandesh / CEO
Sneha was great and fast with her help
Thank you so much for your kind words! I'm glad I could help setup the 'Notify me' button on your product page. You've a really great collection of pillow cases. I wish you the best for your store.
We're always here for you! :D
- Sneha / Merchant Success Team
very handy for waitlists. great customer support
Was very easy to install in my Shopify store.
Really helpful and easy to use ! It’s the perfect app for small business like mine
Anaam was very friendly and helpful
Great app with useful sales tools / functonality! We mainly use for back in stock notifications, and have just recently introduced preorders. UX can sometimes be a little clunky in the back end but it's very usable and the customer support are very responsive. All in all very happy with Stoq.
Great app. Live support was really helpful.
One downside is that it isn't compatible with FB/Instagram markets.