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1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.
Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance.
1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this.
2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows.
We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify.
I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team!
- Sandesh / Co-founder
Very fast reply, when I need help. Very helpful and friendly.
Great service to assist in fully customising even on the free plan
Perfect app, highly recommended. Nagaraj was a great help to us. A clear recommendation for anyone looking for an app of this kind. Super app, excellent support. Very excited about what the future holds!!!
Thank you so much for your thoughtful review, it truly made my day :)
We're committed to continuous improvement, and we're thrilled to have you on this journey as the app evolves.
-Anaam / Merchant Success Lead
This app is pretty easy to use - I use for Preorders mainly - and the customer service when I need help is excellent!
Thanks for the great review! We're glad you find the app easy to use, especially for preorders. It's awesome to hear that our support has been excellent when you needed help!
I hope you receive tons of preorders! We're always here for you. :)
- Sneha / Merchant Success
A little less self-serve customization than some other options but the support team can do a lot of customization for you. They're super quick to respond and very helpful!
Up and running in no time thanks to an extremely attentive and helpful human being(s) at the other end of the help chat box thingy! I can get help quickly day or night by folks who know their stuff.
We only just installed it, but it seems to be working well so far. It was very easy to add. Anaam was super helpful in making the edits we needed and helping us get started.
It's a very useful App that can help our business better, the staff Anaam is really patient and efficient to help me deal with the issue I face, thanks so much.
This app is amazing! It has brought so much sales to my shop and my customers enjoy getting notifications to their phone. I needed some help with some minor things and Ana helped me quickly. Customer service was awesome! I highly recommend them!