Stoq
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Nice working app and excellent customer service. I hope that you could edit apps features by yourself a little more but customer service is fast and works very well so it helps a lot.
Thank you Anaam for your kind & quick help with my issue!
Used the message function when we had a button problem, and we had the quickest response and resolution. Love that there is always someone online to chat with.
Thank you for the kind words! :) It was my pleasure to help and set things up for you. I'm happy to learn that you find our service quick and responsive.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
I just started working with the app and everything is going well. I had a few questions and support was able to assist me rather quickly. I am giving it a 4 out of 5 just because I am fairly new to the app.
The app glitches in the beginning and may have even cost me some sales. The rep stated the issue was from Shopify end. I dont know really. But they were deligent and got it resolved quickly.
Thank you for sharing your feedback! I’m sorry to hear about the initial glitches and the impact they may have had on your sales. We truly understand how important every sale is, and I’m glad our team could diligently resolve the issue quickly for you.
If you experience any other issues or have concerns, please don’t hesitate to reach out—we’re here to help!
- Sneha / Merchant Success Team
Didn't put 5 stars yet because we just launched and the pre-order function has not yet been used by our customers. However, Anam from technical support has been a tremendous help in setting-up the app. She was super responsive and went above my expectations! Thank you!
The app itself is easy enough to use and understand
Although it would be good if you can create templates and copy them for time saving.
It would be good if it could also have selective emails, and not send out emails for every "pre-order" you create.
The app on notify unfortunately doesn't send a "thank you for registering" e-mail, for those who register to "wishlist" items.
In general, the app mostly works as you'd expect, and if you need extra help, the team are very efficient and do their best to resolve issues, going as far as thinking outside of the box, or doing extra work behind the scenes.
The app is good but if the aforementioned features could be added, it would make the app even better.
Thank you for your feedback and for sharing your experience with the app! We’re glad to hear you find it easy to use and that our support team has been helpful and proactive in resolving issues.
We really appreciate your suggestions about creating templates, selective emails, and sending "thank you for registering" emails for wishlist users. These are great ideas, and we’ll pass them along to our development team as we continue to improve the app.
Thank you for highlighting what’s working well and how we can make it even better. We’re always here to help and value your input! 😊
- Sneha / Merchant Success Team
After a bumpy start I have had a good experience with Stoq! I had decent suppor with most support reps and a poor experience with one. Once I made my concerns known... they quickly address my issue, reached out and retrained the rep that was unhelpful. They care about making sure customers concerns are addressed and corrected.
Hey there! Thanks for writing a review, and sorry that you had a bad experience. As you can see from our reviews and rating, we try to do our absolute best to support merchants on STOQ - no matter where they are in the world or in their Shopify journey. Sometimes, we get it wrong and this was one of those times. I'm sincerely sorry that Vishu didn't live up to your expectations. He was trying to share his understanding of the Shopify platform in regards to the issues you were facing, but he was not able to give it the care and attention you deserved. This was likely due to him juggling a busy day with other chats & conversations alongside yours. It's not an excuse though, and we've figured out a path to work on this. Rest assured that I will personally tend to this.
If there's anything I can do to right this wrong or make sure you have an amazing experience with STOQ from here on out, please let me know. I sent a message & email to you, and I've also instructed my team to let me know if you run into any issues going forward. :)
Thanks again for your review, and I hope we can make this right.
-- Sandesh / CEO
Used this for our first preorder and it worked great, takes a little time to get everything configured and tested but the app helps guide you through everything.
Love the out of stock notifications as well. The app tags every preorder which you can use to route them through a different import process. Would be nice if the app set a metafield storing the pre order date.
Pain Points,
- There's no way to currently export all of the pre orders within the app, I had to do this via filtering with Matrixify. The app developer is building out new features and it would be nice to be able to do that.
- You can't customize the location of the back in stock button via the theme editor, their team has to do this for you.
Thank you so much for taking the time to leave a review, we truly value your feedback. Glad to hear that you're happy with both preorders and the back in stock feature.
To export the preorders, this can be done directly from your shopify admin by going into orders and filtering based on the 'preorder' tag, we'll be happy to help you with the steps.
We hear you and I've added this as a feature request to enable you to export the preorders directly within the app.
Regarding changing the location of the button, we prefer doing it for you as it may differ from theme to theme. I've also enabled the option so you're now in control and can change the position of the button within the app. Hope this helps!
Please feel free to reach out to us for anything, we're here to help :)
-Anaam / Merchant Success Lead
Although it is still m first day with the app, it seems to fit for the purpose - having a "notification of back in stock" widget. The support team is very responsive but it is a bit of a bother that the app makes us to contact them for a simple thing as changing the button from vertical to horizontal. That's why my 4-star.
Sneha was great and fast with her help
Thank you so much for your kind words! I'm glad I could help setup the 'Notify me' button on your product page. You've a really great collection of pillow cases. I wish you the best for your store.
We're always here for you! :D
- Sneha / Merchant Success Team