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This app and its team are AMAZING! The support team went above and beyond to ensure that all questions I had were answered and solved in an extremely timely manner. Couldn't recommend enough!
Your review made my day 😊! Thank you!
I loved how my customers got emails and texts for a favourite product they couldn't wait to buy. It helped me sell out my new product in less than 2 days! They all got notified as soon as I made the product available!
There was a tech glitch online for customers entering their contact information so I had to manually add them in myself by asking for emails on social media.. so there was alot of extra work in that regard. Support could not resolve the issue.
If you need help you are on your own, they recommend that you contact a developer - it is not fair to call it support, sorry.
It's a pretty good app and the support is relatively responsive. It is more expensive than most restock apps, but my experience has been pleasant so it's all good. You're not up customizability is a huge plus as well.
Thank you for your review! We appreciate you taking the time to write this 🤩!
Amazing support team! The app did not support our theme. We added the app on a Friday, and by Sunday they had customized the app for our theme and it was ready to go. We are already receiving new email subscribers for out of stock products - this app is great!
We are happy for your review! And look forward to providing you with excellent support 😊!
Good app when it works - we are paying for three subscriptions and they have all stopped working, I have tried to contact support multiple times with no response. Super frustrating.
Back In Stock has been a seemles way of notifiying customers when items are back in stock. It literally requires zero effort on our end. They are also quick to respond when questions or issues arrise.
The app stopped working so I emailed their customer service and did not get a response for 24 hours. Normally I would be ok with that, however, they charge $90 a month. During the down time I found an app (Channelwill) for $45 a year that functions the same exact way and their customer service replied back in 5 minutes.
We've used similar applications (some which are tied to expensive email service providers) but this one was by far the best that we've come across. 5 stars for functionality, documentation and customer support.
(Updated) After discussing further with the app developers they will open up for the possibility to manage to downgrade the account on your own. (Original) The app does its job and we are very satisfied with the app as long as we can stock up and therefore have the benefit of informing our customers that several products have been stocked up. However, it is not easy to switch from a paid version to a free version during the months when we do not benefit from the app. As a result, we have to pay for the app during the months that we do not benefit from it. The only way to downgrade to the free version again is by contacting them. They should have the opportunity to downgrade the app themselves via their "Billing" page.