Rewind Backups

I would strongly caution anyone considering this app. After years of paying for their service, I discovered I had been overcharged more than 50% above the publicly listed plan price for nearly 80 months. The company never informed me of this “silent” price change, and when I raised the issue, they insisted it was correct — despite their own archived website and Shopify App Store listings proving otherwise.

To make matters worse, they recently announced yet another price increase, even though the first one was never communicated transparently. Their explanations shifted, citing plans that simply never existed, which only undermines confidence further.

This kind of billing practice feels dishonest and predatory, especially toward long-time customers who trusted them. After this experience, my trust in this company is completely gone. There are other backup apps available on Shopify that offer the same features at the advertised prices — I’d recommend exploring those instead.

This app has saved us BIG TIME on at least two occasions. The restore process is delightfully easy. Fantastic app. Can't recommend it enough.

1. prices got higer, but ok. Everythings getting more expensive
2. i tried to import a csv and tested it first. With a few products. Some of them have variants. After I saw the import failed and the variants are gone, I restored it with rewind. After that, the variants were back, but with wrong inventory.
After asking AI how to backup and restore the inventory amount etc. as well, it says it´s not possible at all.

But on the website it says, this tool does backup the inventory as well.

So, higher prices for less than promised. Now I am not sure if i can rely on other things as well...

lets see what the support can tell here.