Rewind Backups

I had an issue involving what I thought were some unauthorized changes to some of the listings on our store. After failing to find a solution that would help me in the app, I contacted the Rewind Backups support team and explained my situation. I wasn't sure exactly when or exactly what had been altered and I needed a complete snapshot of all the listings exported to me in a file from various dates. They informed me that they don't typically offer the service I needed, but understood my situation and would make an exception for me. This was on a SUNDAY! I cannot say enough about how absolutely amazing my experience has been working with this support team. I truly felt like they had my back 100%. They were quick to respond, very clear and concise in their emails, and free of the kind of up-sell nonsense I've become all too accustomed to when dealing with other support teams. Absolutely exceeded all expectations and I couldn't be happier!

App does what it says in an easy to understand way. The support, especially Brittney, have been invaluable and respond very quickly when I have had questions.

Bianca with customer support was very helpful and patient and walked us through the entire process. We feel more secure knowing all of our data is backed. We had a malicious freelancer delete everything once, and we never want to be left without an option to back it up ever again. We also customize our code occasionally, and sometimes things go wrong, with Rewind we feel at ease.

Thanks!

I was so grateful to know that this app that I kept paying for but not really knowing what I needed it for was there when I found out why I needed it. Thanks to Brittany, I restored my website before my major mess up and carried on with my day.

Reliable service that gives me peace of mind that my data is safe and secure and there for me if I ever need it. Thanks for all the help with setting up my account.