Beae Landing Page Builder
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The customer service is really top-notch. They would spend hours helping you with your issues and won't stop until it is fixed/resolved. The app is really easy to use as well, I only had issues with the translation aspect of building a page.
Dear Alex,
Thank you for sharing your experience using Beae. Your feedback truly motivates us to keep improving and delivering the best experience possible. We always srtive to improve and exceed your expectations.
And regarding translations, i'd like to inform you that the issue was caused by the 3rd-party translator App and we did not have any control over that. Even so, we resolved it in a timely manor as it is our duty to provide the best support however we can.
If there's anything we can do to make your experience even better or if you have any suggestions, please don't hesitate to let us know. We’re here to help and ensure you have the best experience possible!
Dave | Beae Customer Success Team
Edit: After I left my initial review, the leadership team at Beae reached out to personally receive feedback. This proves they care. Then over the next couple days implemented fixes and changes according to my bug reports. This was done impressively quickly, and have since kept and open line with myself and my team to eagerly make any changes, fixes, and aid in our page builds.
Truly a world class support team. So much potential here in this app, I only hope to see it keep improving.
Original Review:
I really want to love this, but it's beyond buggy and plagued with UX issues. It's unpolished and feels more like a MVP than an actual product. The innovative "restraint-free" concept is amazing but it's execution leaves a lot to be desired.
When using this to create anything more complicated than a simple section with some text and images (like a full page, with tabs, accordions, galleries, etc) it tends to break, the editor preview and live site don't match up, and support likes to "do it for you" and make irreversible changes rather than fixing the bug in the first place.
Simple things like duplicating pages and sections is a whole process of exporting and importing without a clear confirmation of whether it's working or not, or if you're about to accidently overwrite and delete a page you worked hard to build.
My devs, designers, and I frequently found ourselves frustrated trying to build elements that, in theory, should be extremely easy to build without unexpected random bugs, breaks, and changes we can't forsee or control.
Maybe with more development and focus on UX, this will be a great app, but for now, we're limiting it's use to very simple things.
Note to the devs: focus on polishing the stability and UX of your core offering before trying to implement additional "gimicky" features, and don't argue with your customer when they're giving valuable feedback and bug reports.
Dear Jonathan,
I am Cass - Customer Support from Beae app.
Thank you so much for your kind words and detailed feedback! We are thrilled to hear that our leadership team was able to address your concerns quickly and effectively. At Beae, we genuinely care about our users and are committed to providing the best possible support. Your acknowledgment of our efforts means a lot to us.
We are dedicated to continually improving our app and are excited to keep working with you and your team to enhance your experience further. If there's anything more we can do, please don't hesitate to let us know.
Thank you again for your support and for choosing Beae. We look forward to continuing to serve you with excellence
Best Regards,
Cass | Customer Support Team
Easy to use and best support! However, 1 star deduction because unfortunately, the editor has been buggy. Very friendly support has helped with the issues.
Dear Mia,
I am Cass Harper - Customer Success Manager at Beae Landing Page Builder.
Thank you so much for taking the time to share your feedback! We truly appreciate your 4-star review and are glad to know you had a positive experience with our fast customer service and landing page builder. Your satisfaction means the world to us, and we are always striving to improve and exceed your expectations.
If there's anything we can do to make your experience even better or if you have any suggestions, please don't hesitate to let us know. We’re here to help and ensure you have the best experience possible!
Warm regards,
Cass Harper
Customer Success Manager
I had some issues with my landing pages-apparently it was that i did not enable the theme but Jesse was so quick and answered all my questions. Every concern and issue i had was resolved in such an efficient and quick way.
Dear Devin,
It's Cass from Beae app.
Thank you for sharing your experience! We’re glad to hear that Jesse was able to assist you quickly and efficiently.
We’re happy that all your concerns and issues were resolved promptly. Your satisfaction is our priority, and we're here to help whenever you need it. Thank you for choosing us and for your kind words!
Best Regards,
Cass | Customer Support Team
The app and the assistance so far has been very good. I'm finding it to be exactly what Im looking for
Dear Cindy,
We’re thrilled to hear that you’re finding the app and our assistance helpful and aligned with your needs. Your feedback truly motivates us to keep improving and delivering the best experience possible. If there’s anything we can do to make it more experience for you, please don’t hesitate to let us know—we’re always here to help! 😊
Best Regards,
Cass | Customer Success Manager
Very good layout application. Responsive technical team and fast solution. Would recommend.
Dear Maison Stella & Suzie
I'm Danny from the Beae support team
Thank you for sharing your experience!
Your compliments and contributions mean the world to us.
The Beae support team, and I will continue to strive to provide an even better experience for you.
Once again, thank you so much.
If you have any suggestions or need assistance, don't hesitate to reach out!
Thanks and Best regards,
Danny | Beae support team
Es intuitiva y lo incluye todo, muy parecido a los editores de WordPress
Dear Gem Beauty Lab,
I am Cass - Customer Support from Beae app.
Thank you for your feedback! We're delighted to hear that you find our platform intuitive and comprehensive, much like WordPress editors.
We’re always looking for ways to improve, and your feedback confirms we’re on the right track. If there’s anything more we can do to enhance your experience, please let us know.
Thank you once again for choosing us. We look forward to continuing to serve you with excellence
Best Regards,
Cass | Customer Support Team
É um pouco confusa relativamente às funções de cada elemento e não é muito intuitiva para iniciantes, mas é fazível. No entanto, o suporte do chat é uma ótima constante e bem presente para ajudar no que for preciso.
I like the control I get with the app, every new version is getting better. I expect it to continue to grow.
TLDR: Fantastic app for customizing your website with great customer service, though I have encountered the odd ball bug here and there.
Overall a great app to use to with great support to back it up. I've built 3 different websites with it now so I think I have a generally good understanding of how the app functions.
For the most part I've been able to implement most anything I've wanted to into the design of my sites. My biggest issues are fairly minimal, first, there's a bug when trying to use the slideshow to update the height automatically to the size of an image, after it gets through 1 slide it fixes itself but still prevents me from using it in certain cases.
Second issue is that the countdown timer will only countdown to the same time anywhere in the world. So if I set it to 6 pm my time, someone 5 timezones away will also have it countdown to 6pm. So if you want to countdown to a product release it wont work as if you're in a different timezone it won't countdown to the correct time.
Support has been great though helping me out with any other issues I've had, even going as far as rolling out an update to their app to address a discrepancy in image formatting between browsers.
Dear Kyle,
I hope this message finds you well. I wanted to take a moment to express our sincere appreciation for the review you gave us on Shopify. Your feedback is incredibly valuable to us, and we are thrilled to hear about your positive experience with our app.
We're delighted that you find our app helpful in customizing your website and that you've successfully built three different websites with it. Your understanding of how the app functions is invaluable to us.
Your recognition of our customer service is particularly gratifying, and we're here to assist you with any further questions or challenges you may encounter. We truly value your partnership and look forward to continuing to support your website customization needs.
Once again, thank you for choosing our app and for sharing your positive experience. If there's anything else you'd like to discuss or if you have additional feedback, please feel free to reach out.
Kian | Beae Customer Success team