Focal Live Chat & Helpdesk , 8 recensies

Algemene beoordeling
4,6
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  • 88% recensies zijn 5 sterren
    7
  • 0% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 13% recensies zijn 1 sterren
    1
Bewerkt 5 mei 2022

I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.

The Knickknack Shack by Darthside LLC
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
Focal Software, Inc heeft geantwoord 5 mei 2022

I would like to apologise for the experience that you had to go through and state that the problem is not with our app but the Facebook review process. The Facebook integration was working great until Facebook came up a new review process out of the blue and asked us to submit company corporation and identity document. We have submitted that and the turn around time is more than 2 weeks from Facebook. As you have suggested in the follow up email we will reach out to you as soon as the integration is working again.

Looking forward to resolve this issue and strive to provide great service

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