Mergify: Combine, Merge Orders
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Great support. Very responsive to our concerns and even went above and beyond to fix/add features that we needed.
Thanks for your kindness. We are more than happy to hear that we have been a help to your business!
Deceptive "Free" Plan is More Like a Limited Trial
I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store.
However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase.
Here's why I'm leaving a 1-star review and uninstalling Mergify:
The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service.
I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.
Thank you for sharing your concerns. We’re sorry for the confusion caused by the change in our free plan. To address this, we’re reverting to the original plan for users like you who joined us before the adjustment. This change was not intended to mislead, and we regret not communicating it more clearly. Your feedback is crucial in helping us improve. For any further assistance or queries, please don't hesitate to contact us.
Bait and switch... Halfway through my 10 free merges, they changed it to 5 free merges
Edit: (I wish I could attach screenshots as proof)
Mergify reached out to try to convince me to change this negative review in exchange for more free merges. They also admitted via email that they DID halve my number of free merges, which stands in contrast to what they typed under my public review:
”Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.”
TLDR;
Mergify works with all stores to help them test and setup the app for their store. This may include extending free merges for more testing. We never charged Barkley-ware. It seems that Barkley-ware's only issue is that we limited the free plan. Free plan is meant for setup and testing, and after more than two years we changed it to offer better services to our paid customers.
You can read more below if you have time!
**********Original Response************
Hi,
I hope you're doing well.
We are a bit confused by your review. Since Mergify started, it always offered 10 free merges on the Starter plan. After more than two years, we changed the free tier plan to offer better services to our customers.
Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.
It also may suggest that we employ tactics to overcharge users. This is also not the case. This was a simple change in the free tier plan.
We would love to communicate and resolve this misunderstanding.
**********************
**********Update**********
Let's take a step back!
Barkley-ware installed the app in October 2023. After installation, they activated the free plan. At that time, Mergify offered ten free merges. Barkley-ware did their first merge ten days before leaving this review. By the time they wrote this review, Mergify had completed six free merges for Barkley-ware. A couple of days before this review, Mergify reduced the number of free merges for all free plans to five free merges.
The change in the free service seems to be the main issue.
Barkley-ware was never charged by Mergify.
We reached out and wrote the initial response to the review. They demanded that we change a line in our response. We were never given an explanation on the "Bait and switch..." part of their review. The other part of the review "Halfway through my 10 free merges, they changed it to 5 free merges" is correct. We did reduce the free merges.
"Mergify reached out to try to convince me to change this negative review in exchange for more free merges.": Since you took issue with the reduction of free merges, we did offer to restore your free merges. We also offered you free merges if you need to continue testing our service.
"They also admitted via email that they DID halve my number of free merges": This is correct. We admitted this in the original response: "After more than two years, we changed the free tier plan"
"which stands in contrast to what they typed under my public review": In the first paragraph of our response we accepted that we changed the plan. We explained this to Barkley-ware. We meant that we didn't reduce the free merges to charge Barkley-ware without them knowing.
Incredible! This showcases Mergify potential to streamline operations. The practicality and efficiency make it a must-have. Five stars without a doubt!
Thank you so much for the amazing review! 🌟 Your five-star rating means the world to us! If you ever need further assistance or have suggestions for improvement, we're always here to help. Thanks again for your support! 🚀✨
Do not recommend this app if you have a high volume of orders. Orders being merged, but then items being restocked and overselling. Not to mention then having to invoice for more shipping.
Thanks for writing your review for Mergify!
We apologize for any inconvenience that our app made for you. Our support team has contacted you for more elaboration on these problems, so we can solve these issues for you.
Generally speaking, You have stated two matters:
1. "items being restocked and overselling"
2. "having to invoice for more shipping"
Regarding the first one, when you merge orders, Mergify archives the original orders and makes a new combined test order that neither increases nor decreases any product's inventory quantity.
For the second matter, the overall shipping cost is usually lower than the sum of the original orders ones.
We would really appreciate it if you elaborate more on these problems, so we can solve them together as soon as possible!
Im leaving my previous review below because it might be helpful for those facing the same issues. Originally i thought the app was bad, but I've spoken with the team since then and they have clarified some of the issues. But never the less i think some work needs to be done to explain these issues to clients when they open the app. There should be some kind of explanation to everyone about these points.
Nevertheless, all the issues have been resolved and the app works well. The team IS helpful once you get a hold of them and they consistently reach out post-issue to make sure all is going well. Very much appreciated.
===========
Anyway, after the initial install, I tried my first merge! Exciting, looking forward to saving some time. Well, I decided to merge 5 orders. The system worked well, merged all orders created a NEW order for everything and archived previous orders. BUT IT RECHARGED MY CLIENT FOR ALL THE ORDERS AGAIN.... it was close to a 500$ Charge.
(DOES NOT RECHARGE CLIENTS - BUT ALSO DOES NOT IMPORT THE ORIGINAL TRANSACTION DATES INTO THE NEW TRANSACTION)
Thanks for updating your review.
The orders created by Mergify do not have real transactions on them. Mergify CANNOT charge customers again. The transactions on the merged order are meant to give merchants a general view of the aggregated payment status. They are not placed by the customer.
As for Shopify Capital, by default, Mergify creates merged orders in test mode. Test orders have a warning banner on the top of the page that says: "Test order. Your payment gateway was in test mode when this order was created". You can read more about the test orders here: https://help.shopify.com/en/manual/checkout-settings/test-orders
Since test orders are meant for testing, they're ignored by Shopify.
Recommend this app for cutting shipping costs. Superb customer support. They added a custom functionality for our store.
Thank you so much for your wonderful review! 😊 We're thrilled to hear that Mergify has helped you cut shipping costs and that our customer support has made a positive impact, and we’re glad the custom functionality we added worked well for your store. Your recommendation means a lot to us—if you ever need more support or have any feedback, we’re here for you! 🚀📦
I probably wouldn’t have searched for this type of app on my own, but now that I’ve been using it, it’s kind of essential for us. Quietly useful — that’s the best way I’d put it.
Hello there,
Thank you for sharing this — we love how you described Mergify as "quietly useful." That’s exactly the experience we aim to provide: working reliably in the background to make your day easier without adding complexity. We’re glad it’s become an essential part of your workflow!
Best,
The Mergify support Team
works well with very quick customer support!
Mergify is a game-changer!
It keeps our analytics clean while saving shipping costs. Love it
Hello there,
Thank you for the amazing feedback! We're so glad to hear that Mergify has been a game-changer for your store — keeping your analytics clean and helping reduce shipping costs is exactly what we aim for.
We truly appreciate your support, and we're here if you ever need anything!
Best,
Mergify Support Team
Exactly what we needed! Merging multiple orders manually or automatically gives us full control.
Hi there,
Thank you for the great review! We're happy to hear that Mergify is giving you the control and flexibility you need through both manual and automatic merging.
It’s always our goal to make order management as smooth and customizable as possible.
Thanks for being a valued part of the Mergify community!
Best,
Mergify Support Team
This app has made our shipping process smarter and cheaper. Very happy with how it integrates with our store
Hi there,
Thank you for the fantastic review!
It's great to know the integration is working smoothly for your store — that's exactly what we aim for. If you ever need anything or have feedback, we're always here to help.
Thanks for choosing Mergify!
Best regards,
Mergify Support Team
Excellent tool! Easy to use and extremely helpful for busy stores handling multiple orders daily.
Hi there,
Thank you so much for the wonderful review! We're thrilled to hear that Mergify has been a helpful and easy-to-use solution for your busy store.
Helping merchants simplify daily order management is exactly what we strive for, and it’s great to know we’re making a difference. If you ever have questions or feedback, we're always here for you.
Thanks again for your support!
Best regards,
Mergify Support Team
This app is a must-have if you want to reduce shipping fees and manage orders smartly. Setup was quick and simple!
Hi there,
Thank you for the fantastic review! We're so glad to hear that Mergify has been a smart and easy solution for managing your orders and cutting down on shipping fees.
It’s great to know the setup was quick and seamless — that’s exactly what we strive for. We truly appreciate your support and are always here if you need anything!
Warm regards,
Mergify Support Team
I love how Mergify suggests orders to merge — it’s made our operations way more efficient. Highly recommended!
Hi there,
Thank you for your thoughtful review! We're glad to hear that Mergify's suggested merges have helped streamline your operations — that's exactly what we aim for.
Your recommendation means a lot to us, and we're here if you ever need assistance or have feedback to share.
Thanks again for being a valued part of the Mergify community!
Warmly,
Mergify Support Team
Merged orders won’t disrupt your inventory or sales reports, ensuring that your analytics stay accurate and up-to-date.
Thank you for highlighting this feature! 🌟 Keeping your analytics up-to-date while streamlining operations is what we strive for. If you ever have questions or suggestions, feel free to reach out—we’re here to support you every step of the way! 📊✨
Set up personalized rules to automatically merge orders based on criteria like shipping address, item type, or order value. This minimizes manual effort and ensures efficiency.
Thank you for highlighting Mergify’s personalized rules feature! 🌟 Reducing manual effort while maintaining efficiency is what we strive for. If you ever need help setting up new rules or optimizing your workflow, don't hesitate to reach out. We're here to ensure your experience is top-notch! 🚛💡
The merging suggestions feature is fantastic! Mergify automatically suggests orders to combine, and I can customize the process to suit our needs.
Thank you for your kind words! 😊 We're so glad to hear that you're loving the merging suggestions feature! If you ever have questions or ideas for improvement, we're just a message away. Happy merging! 🚀✨
Mergify has helped us reduce shipping costs significantly by merging orders. We love that we can manually select which orders to combine or automate the process with custom rules. It’s a huge time-saver and allows us to pass on savings to our customers.
Thank you so much for your amazing review! 🌟 Your feedback about both manual and automated options is incredibly encouraging—our goal is to make your workflow as seamless as possible. If you ever need assistance or have suggestions, feel free to reach out. We're here to help! 🚀
Tailor Mergify’s merging process to suit your unique needs and preferences.Mergify helps you create a more efficient workflow while keeping your customers happy with faster, consolidated shipments and lower shipping costs.
Thank you for sharing your thoughtful feedback! 😊 We're delighted to know that Mergify’s customizable merging process has been a great fit for your needs. If you ever have questions or need assistance, our team is always here to support you! 🚛💨✨
Merging orders won’t affect your inventory or sales data, so your business continues to run smoothly.
Thank you for pointing that out! 😊 Ensuring your business operations remain seamless while enjoying the benefits of order consolidation is our top priority. If you have any questions or need support, our team is always ready to assist! 🚀📊
Recalculate shipping costs according to your store’s rates and refund any unused shipping fees, ensuring that you only pay for what you need.
Thank you for sharing your experience! 😊 Ensuring you only pay for what you need is a key part of our mission to maximize value for your store. If you have any questions or need assistance with this feature, don’t hesitate to reach out—we’re here to help! 💡📦✨
Tailor Mergify’s merging process to suit your unique needs and preferences.
Thank you for your feedback! 😊 We're excited that you’re taking advantage of Mergify’s flexibility to tailor the merging process to fit your unique needs. If you need any help refining your settings or have suggestions for improvements, we're always here to assist! 🚀🔧
Set up customizable rules to automatically merge orders as they come in. No need to worry about manually managing every order.
Thank you for your feedback! 😊 Automating the merging process is all about saving you time and simplifying operations. If you have any questions or need help fine-tuning your rules, feel free to reach out—we’re always here to assist! 🚀📦
The ease of merging orders is incredible. the process is seamless. recommend!
Thank you for the wonderful review! 😊 Your satisfaction is our top priority. Your recommendation means a lot to us—thank you! If you ever need any assistance, we’re always here to help! 🚀📦
Mergify features, like recalculating shipping costs and refunding unused amounts, make it stand out. This content captures Mergify value perfectly. I recommended!
Thank you so much for your glowing review! 😊 We truly appreciate your recommendation! If you ever need further assistance or have any feedback, we're here to help anytime. 🚀📦✨
Writing this review because Mergify introduced a feature upon our request! This has streamlined our operations. It's made combining orders a breeze, saving us on shipping.
We work hard to add features at the request of our users! I'm glad you're happy with Mergify!
Very useful app for combining shipments. They helped us fix all of the problems we had, Great app!..
Thanks for your great review!
We are glad to hear that you like our app!