Mergify: Combine, Merge Orders
Performans, tasarım ve entegrasyon için aradığımız en yüksek standartları karşılar. Yeni pencerede açılır daha fazla bilgi edinin.
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This app works great to merge orders and when I had questions about functionality, the support team worked with me to better understand what was happening. My only desire would be for the documentation to be a little more clear, but other than that, no complaints.
Hello there,
Thank you for your feedback! 🙌 We’re glad to hear Mergify is helping with your order merges and that our support team could assist you. We also appreciate your note about documentation. We’re always looking to improve and make things clearer for our users. Thanks again for sharing! 💪✨
Best,
The Mergify support Team
Had early onboarding issues in first six months but CS eventually made things right and has been working perfectly since.
We’re truly sorry for the issues you’ve experienced and the delay in resolving them. We'll make sure we give a clearer timeline for resolving this issue. Our team is gathering data and working on a fix for your problem.
Your satisfaction is important to us, and we appreciate the chance to make this right. We hope we can earn back your trust soon.
Im leaving my previous review below because it might be helpful for those facing the same issues. Originally i thought the app was bad, but I've spoken with the team since then and they have clarified some of the issues. But never the less i think some work needs to be done to explain these issues to clients when they open the app. There should be some kind of explanation to everyone about these points.
Nevertheless, all the issues have been resolved and the app works well. The team IS helpful once you get a hold of them and they consistently reach out post-issue to make sure all is going well. Very much appreciated.
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Anyway, after the initial install, I tried my first merge! Exciting, looking forward to saving some time. Well, I decided to merge 5 orders. The system worked well, merged all orders created a NEW order for everything and archived previous orders. BUT IT RECHARGED MY CLIENT FOR ALL THE ORDERS AGAIN.... it was close to a 500$ Charge.
(DOES NOT RECHARGE CLIENTS - BUT ALSO DOES NOT IMPORT THE ORIGINAL TRANSACTION DATES INTO THE NEW TRANSACTION)
Thanks for updating your review.
The orders created by Mergify do not have real transactions on them. Mergify CANNOT charge customers again. The transactions on the merged order are meant to give merchants a general view of the aggregated payment status. They are not placed by the customer.
As for Shopify Capital, by default, Mergify creates merged orders in test mode. Test orders have a warning banner on the top of the page that says: "Test order. Your payment gateway was in test mode when this order was created". You can read more about the test orders here: https://help.shopify.com/en/manual/checkout-settings/test-orders
Since test orders are meant for testing, they're ignored by Shopify.
