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I used this app to create some specific shipping rates for the products on my store. Although the app took a little bit of time setting up, the team at Better Shipping were quick to respond to my queries and always went the extra length to get the rates working correctly for me. Really great customer service and in my book, worth the subscription cost if it takes the headache of Shopify's basic shipping rates away. Would definitely recommend!
Thanks for the feedback! We’re glad we were able to work with you to find a solution that meets your shipping needs!
Just got the Better Shipping app last week and had incredible, prompt support from Peter in getting everything set up the way I needed
Looks to be all good so far :)
Great app and amazing customer service! Thanks Peter!
Very helpful customer service. It was a delight to better understand the capabilities of Better Shipping.
I got the app working after getting help from 3 Shopify people. there is. Delay in getting help from my location during the dy as im in Canada and customer support is in Australia.
Hi! I’m glad we were able to help you out! We really take pride in our customer service and aim to respond to all emails in less than 24 hours but I can appreciate the time difference can cause frustration at times.
Finding it hard to locate the instructions but other than that this is a perfect app!
Thanks for your feedback! We’ve since updated our help guide and have also set up a few tutorial videos!
Excellent customer support. They are extremely patient on our series of inquiries and walked us through step by step instruction!!
Excellent App and support. Peter helped me to set up the shipping rates very quickly, which solved all my shipping problems. Highly recommended 10 out of 10!
Very happy with the quality of the work and the fast and efficient set up. Thanks a LOT.
素晴らしいサポートを受けました。返信も早く、安心できました。私は日本人で、言葉もたどたどしかったと思いますが、それでも親切に教えてくれました。大変感謝しています。アプリはシンプルな使い心地で、日本向けの細かい送料を設定するのにも役立つ良いアプリだと思います。
ありがとうございました。 I received great support. I was relieved that the reply was quick. I'm Japanese and I think the words were traceable, but he still kindly taught me. I am very grateful. The app is simple to use, and I think it's a good app that helps you set fine shipping costs for Japan.
Thank you very much.