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Junk. No support. Flat out doesn't work. Spent days trying to get it working and got double charged. Really PO.
We’re so sorry that you had a bad experience! We really pride ourselves on our customer support and if you contact us we’re always happy to provide as much assistance as you need to get things working! Also, if Shopify have charged you double we’re more than happy to get in touch with them on your behalf to arrange a refund! Please contact us if you’d like us to start this process for you.
I dint like the app because it doesnt work with the shipping calculator. Everything has to be a fixed price for shipping. This is a very incomplete system.
We’re sorry that you were disappointed with the functionality of the app. The app is compatible with all cart page shipping calculators. Also, we’ve since released a new version of Better Shipping that is much more flexible and delivers a lot more functionality. The new version allows you to set up multiple shipping rates per product and much more! If you’d like to give Version 2 a try, please just let us know!
i tried setting up this app over 3 days, to help with bespoke shipping rates.
It couldn't do what i needed. Shopify can't give any input on the setting up. Overtime i emailed the app developers, they took at least 18 hours to respond.
They're in Australia and only responded on their time, so i had no interaction with them whilst trying so hard to set it up.
In the end I just gave up and dismissed it.
Up to now I'm still not sure if this app is what i need, as I've had no consistent help with the set up.
Wouldn't recommend this app.
We’re sorry that you had a frustrating experience with the app! We really take pride in our customer service and we aim to respond to all emails within 24 hours, and usually a lot sooner! We’ve since updated our help guide and have included several tutorial videos! We’re always happy to provide any further instructions that you need on specific shipping scenarios too. If you would like to try the Better Shipping app again please just let me know!
So I played around with this app and even though it is very simple and nice interface to use, when making rules it will glitch a lot of times especially if you are trying to do FREE + Shipping Rules. Things like a shipping with a cost of $0.00 will appear beside the correct shipping option you intend your buyers to buy. If you decide to go with this app make sure to 4x check your work, your rules, go through the checkout and try different products, this will ensure you dig out different bugs and glitches. Now the staff can be helpful, but may be a little unresponsive at times but they are still good. I would recommend to use Master Shipping, as it is less faulty and little more simple (though at the beginning you can feel a little lost). Also it doesn't glitch out.
Hi! Great to hear that you found the app easy to use, and it is important to test your rates and setup to make sure it’s working as you would like. We take all bugs really seriously and we aren’t aware of any in the app. We’ve contacted you privately to help resolve any setup issues that you might have had.
Hard to use. Not recommended. Wasted 2 hours of my time.
Sorry to hear that you had trouble with the app! If you have a unique shipping set up we’re always happy to provide extra set up assistance if you would like! We’ve also improved our help guided and added some video set up tutorials. If you decide to try Better Shipping again please just let us know!
This is not a good app. If you cancel the membership on your free trial they will still bill you. They also do not tell you how to cancel the bill.
Sorry to hear you had a bad experience! We do not charge customers for using the app during the free trial period. We've gone through our records and they indicate that your store has not been charged. However, if you are sure that you have been charged incorrectly we are happy to offer a refund! Also, the billing is automatically canceled once you uninstall the app. As you uninstalled during the free trial period your store was not charged. We really pride ourselves on our customer service and if you'd like to discuss this further please let us know!
does not integrate easily to shopify shipping. For an extra $20/month they will add a carrier shipping option. no thanks
We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. This is a Shopify requirement and it isn’t something that we have any control over! Shopify also does offer to add the real time carrier shipping feature to any plan for free if you sign up annually to your plan.
at the very end they tell you that you need to have real time shipping enabled so it costs $14.99 plus the real time shipping charges. Don't bother with this app.
We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. This is a Shopify requirement and it isn’t something that we have any control over! Please note also that Shopify does offer to add the real time carrier shipping feature to any plan for free if you sign up annually to your plan