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TERRIBLE CUSTOMER SUPPORT. Shopify Plus support team does nothing to help over 1 month now after an issue with the bill pay app not allowing us to continue paying bills.
Thank you for your feedback.
We understand your frustration with experiencing issues with Bill Pay. This isn't the experience we aim to provide.
If you're still experiencing this problem, please contact our support team at help.shopify.com so we can help resolve it.
We appreciate you sharing this feedback.
Shopify Bill Pay and their team have been outstanding to work with. We made the move from QuickBooks Online and Bill.com and have been VERY HAPPY with the ease of use and direct integration of managing our bills through Shopify. Just forward invoices to your personalized invoice email address and they are waiting for payment and management in Bill Pay. Easy payments options via ACH, Physical Mailed Check or wire transfer. Friendly customer service and development team always eager to help and learn about ways they can improve the platform and better meet our use needs. Awesome app and tool for our bill payment needs.
After changing my email address, this Bill Pay app no longer functions.
It claims that I need to verify my email address when that is already done and there are no buttons to reverify or verify for this app specifically. At the same time, I have better things to do with my time than troubleshoot this app. I did clear the web browser of all cookies and data, even reinstalled the app after a 3 day gap and that still had no effect.
I'm very surprised that this app is being forced down our throats by being baked into Shopify's Admin interface when it apparently hasn't passed QA yet! How can one trust an app with something as critical as financial account access and transactions when it can't handle a simple task?
Submitted my first technical support ticket in Feb 8, 2024, today is Mar 2, 2024.
On the positive side, I do appreciate Shopify making the effort to provide free (read: no additional fees) apps as a small business has plenty of expenses as it is. However, free cannot equate to best effort, esp. not when it comes to money!
Should this get resolved, I will change my review after running the app for 6+ months.
If this problem costs me business, it may cost Shopify my business.
Suggestion: A simple solution would be to extend the possible payment amount in the existing Balance account which has always worked but appears to be capped at $2'000.
Thank you for your review and we're sorry to hear about the issues you faced after modifying your account. We understand how frustrating this can be and apologize for any inconvenience caused. Upon reviewing your interactions, a member of our support team will have emailed you with an update and followed up with you to provide further assistance. That said, we do appreciate the importance of timely communication and resolutions and we have shared your feedback and suggestions with our team to consider moving forward. If you have any further questions or concerns, please do not hesitate to get in touch and we'll be happy to assist.
I used one time, and I can not get it to pull up again. I am not sure what is happening. I am simply just trying to pay utility bills.
Hi, thanks for taking the time to review our app. We'd like to take a closer look at the issue you're experiencing, so that we can offer the most appropriate support to see if you can get the app to work as normal. From here, please contact our live support team by logging into the Help Center: https://shopify.link/m384. Our live support team can authenticate you against the correct store from there to investigate this matter further from our end. Thanks! -Kimi, Shopify Support
We use Shopify Bill Pay for all of our payment processes, this app makes it so easy to keep the backend automated, I highly recommend this application.
Probably the biggest joke of a company to deal with, no support, no way to contact anyone who actually responds, 7 days no email responses, shopify support is who you are supposed to contact, oh wait they cant help either.
Thank you for sharing your feedback here; direct feedback is a great opportunity to improve.
Frustration around support turnaround times is completely understandable. Our team works hard to respond to all requests as fast as possible, so you can get back to running your business! However, in cases where the issue is technical in nature or may need deeper troubleshooting (for example, issues around account verification or ID) it may take between 2 -5 business days for our team to resolve things for you. To get the fastest results, be sure to keep an eye on your emails so we can keep you updated on any additional information needed.
If you want to deal with no way to contact anyone, no support, missing funds, people who dont respond to emails for weeks, talk in circles, then this app is for you.
Hi there. It sounds like your experience seems to have fallen short of the support Shopify and the Melio team would normally offer, so thank you for your continued patience while we work to get you and your business back on track.
Issues around missing funds are a priority for our team to investigate and usually call for the expertise of our higher technical support teams. While we strive for a fast turnaround time, some issues require deeper analysis and there may be a back and forth between you and our support team.
Feedback is so important to us, so do please reply to your existing email thread with our support team so we can discuss your case further. Thank you for taking time to share your thoughts with us!
Does anyone know a trick for the "download report" it does not work
Hello there, thank you for sharing your feedback and review with us. We're sorry to hear that you experienced an issue when trying to download a report. We’d love this opportunity to provide instructions on how to get that done!
You can export a payment report in the form of a CSV file:
1. From your Shopify admin, go to Finance > Bill Pay.
2. Click More actions > Manage Bill Pay.
3. In the Reports section, under Payments, click Create report.
4. In the Export payments report dialog, select the date range.
5. Click Export payments and the report will export into a CSV file.
Thank you for being a valued member! Please know that we’re here to offer consistent and thoughtful support whenever you need it.
Very easy to use overall. The fact you can upload an invoice and have the initial vendor form pre-filled is very convenient.
The $1.50 fee for paper checks seems very reasonable for the time it can save for hand writing + cost of stamp and envelope.
My 3 star rating is there because we have a dedicated person who orders from and pays vendors. I can't seem to allow anyone else but myself the admin the ability to cut checks. I have written into customer support and waiting to hear back. If my rating goes up it's because my issue was solved. If it stays the same it's because my issue was not solved.
Hi, there! We wanted to update our reply to you here to let you know that the feature to add staff permissions is now live. We hope that helps you out! You can find out more about the feature here: https://shopify.link/NYDG. -Brie, Shopify Support
This app has been TERRIBLY FRUSTRATING and has caused my business severe problems. The service I have gotten from Shopify to address it has been completely useless.
Thank you for taking the time to leave a review. We're sorry to hear that you've faced issues with the app and didn't have a positive support experience. We understand how frustrating this can be, and we apologize for any inconvenience caused.
If you are waiting to hear from the Melio team, please be sure to double check your email's spam folder to ensure you haven't missed any updates regarding your ticket, and be sure to reply as soon as possible so we can continue helping you resolve the matter. If you have any further questions or concerns, please let us know as well. Thank you! -Brie, Shopify Support