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Probably the biggest joke of a company to deal with, no support, no way to contact anyone who actually responds, 7 days no email responses, shopify support is who you are supposed to contact, oh wait they cant help either.
Thank you for sharing your feedback here; direct feedback is a great opportunity to improve.
Frustration around support turnaround times is completely understandable. Our team works hard to respond to all requests as fast as possible, so you can get back to running your business! However, in cases where the issue is technical in nature or may need deeper troubleshooting (for example, issues around account verification or ID) it may take between 2 -5 business days for our team to resolve things for you. To get the fastest results, be sure to keep an eye on your emails so we can keep you updated on any additional information needed.
We use Shopify Bill Pay for all of our payment processes, this app makes it so easy to keep the backend automated, I highly recommend this application.
I used one time, and I can not get it to pull up again. I am not sure what is happening. I am simply just trying to pay utility bills.
Hi, thanks for taking the time to review our app. We'd like to take a closer look at the issue you're experiencing, so that we can offer the most appropriate support to see if you can get the app to work as normal. From here, please contact our live support team by logging into the Help Center: https://shopify.link/m384. Our live support team can authenticate you against the correct store from there to investigate this matter further from our end. Thanks! -Kimi, Shopify Support
Very easy to use overall. The fact you can upload an invoice and have the initial vendor form pre-filled is very convenient.
The $1.50 fee for paper checks seems very reasonable for the time it can save for hand writing + cost of stamp and envelope.
My 3 star rating is there because we have a dedicated person who orders from and pays vendors. I can't seem to allow anyone else but myself the admin the ability to cut checks. I have written into customer support and waiting to hear back. If my rating goes up it's because my issue was solved. If it stays the same it's because my issue was not solved.
Hi, there! We wanted to update our reply to you here to let you know that the feature to add staff permissions is now live. We hope that helps you out! You can find out more about the feature here: https://shopify.link/NYDG. -Brie, Shopify Support
This app has been TERRIBLY FRUSTRATING and has caused my business severe problems. The service I have gotten from Shopify to address it has been completely useless.
Thank you for taking the time to leave a review. We're sorry to hear that you've faced issues with the app and didn't have a positive support experience. We understand how frustrating this can be, and we apologize for any inconvenience caused.
If you are waiting to hear from the Melio team, please be sure to double check your email's spam folder to ensure you haven't missed any updates regarding your ticket, and be sure to reply as soon as possible so we can continue helping you resolve the matter. If you have any further questions or concerns, please let us know as well. Thank you! -Brie, Shopify Support
So i wrote two checks that are clearly lost and there is no way to get my money back? Who operates like that.
Awful service, what a huge waste of time! Days and days without a response, and then no explanation as to why the service won't work. Going out of my mind trying to get vendors paid, STAY AWAY!
Hello There. Thank you for taking the time to leave a review. We're sorry to hear that you've faced issues with the app and didn't have a positive support experience. We understand how frustrating this can be, and we apologize for any inconvenience caused.
If you are waiting to hear from the Melio team, please be sure to double check your email's spam folder to ensure there haven't been any missed updates regarding tickets you may have from them. If you have any further questions or concerns, please reach out to us.
No customer service at all. I contacted them 3 weeks ago and then again 2 days ago, no reply.
I'm talking about the Bill Pay team - not Shopify. Shopify was responsive but they referred my to Bill Pay, and Bill Pay just ignored.
Thank you for taking the time to leave your review here. I'm sorry to hear that you didn't have a positive customer support experience. If you'd like further support with your inquiry, I would encourage you to follow up on your existing ticket and I'm sure they will get back in touch as soon as they are able. - Brie, Shopify Support
