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Responsive, proactive, proactive, friendly, and just working. These guys rock.
I can't cancel the subscription. I will remove the review if you cancel it.
I hate apps that have the right to not give you the option to do this on your own. We need more regulations on Shopify app store regarding this.
don't work
No one will reply to any of your messages. This app installation does not work, need help from a technician, sent numerous messages with no reply, do not install this app.
Dear Merchant,
I am Milan Vaghela, Product Lead at Simprosys InfoMedia.
We sincerely apologize for the inconvenience you've experienced with our app installation and support. We understand how frustrating it can be when you're in need of assistance and don't receive timely responses.
We have checked our records and found that we have already replied to your support ticket. However, it seems our emails might not have reached you.
We would greatly appreciate the opportunity to make things right. If you could give us a second chance, we would be happy to schedule a Google Meet call with screen sharing facility to assist you in real-time with the installation and configuration of the app for your Shopify store.
Our support specialist will assist you in completing the app setup and troubleshoot any issues you are facing.
Please reply to this message or reach out to us at support@simprosys.com to schedule a convenient time for the Google Meet call.
Thank you for your patience and understanding. We are committed to ensuring you have a smooth experience with our app.
Regards,
Milan Vaghela
Simprosys InfoMedia
This is a very comprehensive app and does all the work for you. I could not be happier with the product and the customer support. Makes uploading your products super easy. A+
Live Chat Support was nothing but excellent. Resolved my issue quickly and effectively. Very efficient operation. Highly recommended product and back up
Exzellenter, reaktionsschneller, hilfreicher Support. Lets you create particular or All Product promotions.
This is awesome app we already received 2 sales within the first couple of days. Thank you!
Great app! I see my items remarketing on FB already. Simprosys is a very knowledgeable company in this space, and they are very attentive to any inquiries I submit. It creates perfect feeds for Bing shopping campaigns behind the scenes. I just set it up once, then the feeds start syncing with Bing.
Good customer service. We reached out about an issue we had with our catalog expiring and someone was able to assist us in resolving the issue.