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We've been using bitChat for close to 6 months now, the support team is very responsive and simplified our work a lot.
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Updated 14/5/2025:
After they launched new plan, now all automated messages come with their footer "powered by bitbybit", there was no communication update to their customers. We only realised when we look into the automated messages.
The customer service has also gone from 5 to 0, most of it are AI powered chats which leave you with 0 solution.
If you want something cheap that can work? Yes.
If you want to be able to customise + good support that actually respond to you? There are better alternatives out there.
Thank you for using bitChat😊 We’re happy could assist you, our support team is here whenever you need help!
app isn't sending messages to any of my customers with thier automations. I tried to contact the support team for a refund or maybe for a help and they still didn't respond.
not recommending at all.
Hi Socio,
Thank you for your feedback. We apologize for any inconvenience you may have experienced during the onboarding process.
To help us resolve this issue promptly, could you please provide more details about the specific automations you have set up? This information will allow us to investigate the root cause of the problem.
We have attempted to contact you multiple times to address any other concerns or process a refund, but have not received a response. Please let us know if there is anything else we can assist you with.
bitCRM is like having a personal assistant for managing customer relationships! From tracking WhatsApp and Shopify data to sending quick replies, bitCRM has simplified our workflow and elevated our customer service game. Highly recommend!
bitCRM's user-friendly interface makes it easy to navigate and utilize all its features. We were up and running in no time! Their customer support team is also always responsive, helpful, and goes above and beyond to assist us with any issues or questions.
Managing customer interactions has never been easier. With bitCRM’s powerful features, we're able to stay organized and provide top-notch support to our clients. Thank you, bitCRM.
bitCRM has completely transformed the way we communicate with our customers. The personalized messaging features have helped us build stronger relationships and increase customer satisfaction."