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great app and great costumer support
I've been working with Shopify and Internet sales for over 10 years, and this is hands down the BEST experience I have ever had with an app or tool!! TLDR: Just hit the install button now...
First off, the layout was easy to navigate right away, and I had a tracking link ready to test in about 5 minutes. I just clicked around and created a program and partner, and it was all effortless and easy. Everything is laid out well and where it should be. Software like this should not need a manual to use, and this is one of the best. So far, so good, but then I ran into a problem.
Problem: I need to track sales where I have a pre-purchase flow on my non-shopify website (zzz.domain.com) before sending users to the shopify checkout (shop.domain.com). For a number of reasons, doing what I need to do in Shopfy is possible, but FAR from ideal. So I grabbed the shopify Bix script and added it to my website. Did a test purchase and it tracked the click but not the sale. Darn, it might be a domain mismatch, but I do know it's possible if the TLD is the same to transfer cookies from one subdomain to another. Just sometimes the code needs to be tweaked.
I reached out to support, and within 5 minutes, they let me know they would get a fix and send it to me. Their being able to help me with this has saved me days of struggling with other solutions or having to set up everything on Shopify. The next day... New Years Eve by the way!! They sent me a bit of code to add to my site, and it worked, and I will be a customer for life.
I've really been enjoying watching all the affiliate sales come in now, and it's such an easy way to track reports and pay. Really a complete solution. Such a great experience, thank you!
Thank you so much for your feedback! We're thrilled you found our app intuitive and efficient to navigate. We're glad our support team could swiftly assist with your unique setup. For any further inquiries or assistance, please don't hesitate to reach out to us at support@bixgrow.com. We're here to help you make the most of your affiliate program!
Leo was responsive and super helpful! Excited to use Bix Grow!
The chat feature was very helpful in getting what I need completed. It was fast and the Evelyn was very courteous.
Easy to use and full of features. Support is fantastic as well.
Customer service has been fantastic! Every question has been answered quickly with a full explanation and screenshots.
Very good support and app at a very small price too ! Thank you !
Defenitely THE best Afiiliate Program app that you will find. Super easy to set up, to navigate, to operate.
Super quick support!
Great experience! Will be going to the Pro version once things are setup.
Amazing support from Quinn getting our system configured correctly. This is a feature-filled affiliate app that provides so many ways to support and manage your affiliate operations. I would highly recommend BixGrow to any merchant looking to implement an affiliate program.
Thank you for your kind words! It's wonderful to know that you find our app beneficial. If you have any more questions or need further assistance, please don't hesitate to contact us at support@bixgrow.com. We're here to help!