Blanka Makeup Beauty Cosmetics

Thank you for sharing your honest feedback and we're really sorry you feel that way, but we do highly respect your opinion and point of view!

Looking at your order history, we were able to confirm that all your shipped orders were delivered within 5 business days. Our production timelines as well as our shipping times have always been in all our FAQ articles and it's something that we are very transparent and upfront about. If you remember about a month ago when you asked our customer support for clarification about it - our team provided you with all the information you needed because we always want to make sure that all our customers are aware about all their available option.

While our print-on-demand (drop shipping) option does require an order to be printed first, we do also give you other options such as storing your inventory with us for faster fulfillment (1-2 business days), we can ship to your preferred fulfillment center, or we can ship to you directly (if you want to do self fulfillment).

As for product pricing, we'd love to know which products you found to be the 'exact same' product because while you will indeed find similar products elsewhere, our products may be completely different in terms of formulation, quality, where they are made from, and especially our high quality printing (branding). We'd be happy to discuss with you the differences and advantages of our USA/Canada made products vs. other products so don't hesitate to let us know if you need more information about them.

Regarding subscription plans, we offer lower pricing plans to fit your budget as well as our basic free plan but we would, of course, love to learn more about how we can help make things better for you so don't hesitate to reach back to us at hello@blankabrand.com and we promise to do everything we can to work with you in making your stay with Blanka, worth it ⭐⭐⭐⭐⭐.

You are absolutely right! You were supposed to get a 14 days free trial and before getting charged, you would have first needed to finish the trial. We greatly appreciate you bringing it to our attention yesterday!

There is no excuse and we fully admit that there was an isolated billing error on your account which caused our system to automatically charge the account even before any trial happened. It's exactly why our team immediately reversed the charge and resolved the error as soon as it was reported.

We absolutely do not want any new users experiencing the same thing because we would hate for anyone to think that we were misleading or trapping them. Of course, we don't blame you for feeling this way because of what you experienced but we pray that you can give us another chance and make your experience better!

Please reach back to us again via live chat or send us an email at hello@blankabrand.com and we promise to make it up to you! Thanks for your understanding!

We're so sorry to hear about your experience but thank you for letting us know! Upon investigation, it looks like you reached back to our support team during off hours but we can see that our customer service was able to assist you with your prior requests and they are currently waiting to hear back from you again.

Our sincerest apologies for any inconvenience we may have caused and rest assured we will do our best to further improve our services. We thank you for your kind understanding and we hope to make things better! Please don't hesitate to reach out to us at hello@blankabrand.com and we'll gladly help with any requests you may have.

Hi there,

Thanks for your feedback! At Blanka, providing best-in-class merchant support is one of our top priorities.

We looked at your account and can see that you sent us a message on August 8th, and we promptly sent a follow-up response. After that, we followed up again two more times but unfortunately didn't hear back from you. We have also tried giving you a call a few times but unfortunately weren't able to connect. We are always here to help you as you build your brand, so please don't hesitate to reach out anytime to hello@blankabrand.com

Thank you for the feedback! We are sorry to hear that your experience with us wasn't satisfactory. Firstly, we apologize for any confusion regarding the subscription. Our intention has always been to provide a free option for users, and we apologize if you felt any pressure in choosing a subscription that best fits you. We also do understand that the presentation of your products is crucial, and we value your feedback so we will make sure to make further improvements but we're also happy to help you in listing/publishing products to your store so please don't hesitate to reach out to us about it too.

We want you to know that user satisfaction is our priority, and we are committed to addressing this issue. Please contact our customer service to resolve the subscription situation and to provide more details about your concerns. We are here to help and find a solution that satisfies you.

We appreciate your feedback as it helps us continually improve our services. We hope to have the opportunity to rectify this situation and we look forward to connecting with you!

Hi Helia Salut,

Thanks for taking time to leave us a review! Our team has looked at your account and can see no history of any orders on your profile. It shows no activity, and we also don't have any customer service inquiries from your email.

The team at Blanka takes feedback such as this very seriously, so in the unlikely event that you did have a delayed order, we ask that you please reach out to us at hello@blankabrand.com.

Thank you!