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I am revising my review from 2 stars to 4. I do appreciate that yesterday was Sunday and someone did reach to attempt to resolve my issue. Very nice people to work with. I even received a phone call where I was assisted with my issue and my issue was resolved. And thank you all for assisting me. I can't wait to launch your products. I do however have another small issue which I'm sure will be resolved. I get it technology is iffy & for the most part is out of our hands. If someone is reading this review, please reach out to me tomorrow.
Thank you for the review! We're glad our team could assist you on a Sunday and we appreciate the understanding and patience that you've extended to us. We're committed to ironing out any other kinks and your positive outlook is truly encouraging! One of our support team will reach out to you to sort out any other issues and please feel free to continue utilizing our chat feature. You can also email us at hello@blankabrand.com and you can be sure we'll be here for you!
Great customer service. However, it would be better if the responses were more quickly rather than a few minutes in-between. It would be helpful.
Thank you for the feedback! We're happy to have been able to help you out and our apologies for the 'few minutes in between' replies as our support members sometimes need a minute or two to do some research or confirmation to ensure that we provide you with accurate information at all times but you can rest assured that we will even be faster in responding next time! We appreciate you for being patient and understanding. Thank you for choosing Blanka!
Besides having great products, customer service is really the best. Mae was very kind and prompt helping us with the right solution for the issue we had.
Every time we contact Customer Service with questions we get prompt help. And that is very much appreciated. It makes us feel we are not on our own, but we have a great team ready to help. Thank you so much for that.
You are certainly not on your own and you can absolutely count on us to help you in whichever way we can because we want you to succeed! Thank you for trusting our service!
I love their Services especially Patrick from Blanka as he always provided exceptional service, swiftly addressing my concerns and ensuring a seamless experience. His professionalism and dedication exceeded my expectations. I highly recommend Patrick and the team at Blanka for outstanding customer service. Thank you, Patrick, for your exceptional assistance!
Warm regards,
Muhammad Saffi Ullah
CEO
Luxedesert
Making your experience seamless and providing you with exceptional service is our mission so you can expect to receive the same level of service whenever you need it. Thank you for choosing Blanka!
John has been so amazing and easy to work with and really the whole team I have had every question I might have asked answered so quick there awesome and I’m so happy to be working with this company
Thank you for your fantastic feedback! We're thrilled to hear that our team have made your experience with our company so positive. It's great to know that they've been responsive and helpful in addressing all your questions quickly. We appreciate your enthusiasm about working with us, and we're equally delighted to have you as part of our community. Thank you for choosing Blanka!
i'm very satisfied with the service Blanka provides, Mae helped me alot and gave me outstanding support. I really recommend using Blank.
Thank you for sharing your experience! We're delighted to know that our team provided you with exceptional support. Your endorsement is greatly appreciated, and we hope to assist you again in the future. Thanks for choosing Blanka!
The products are very good quality and the support team is amazing. I had an issue publishing my products and they were very helpful and quick to reply and resolved the issue. Thank you very much.
Thank you for your positive feedback! We're glad to hear that you're happy with our products and that our support team was able to resolve your issue quickly and effectively. We appreciate your thanks and look forward to continuing to support you. Thanks for choosing Blanka!
Patrick has been very helpful answering all of my questions and sending links so that I could access more information. He's been great!
Awesome! Thanks for sharing your experience with our support team. Always happy to help you and thanks for choosing Blanka!
This is a really great service. The team, specifically Yasi and John (whom we deal directly with), and of course Lee (via email notices) have been more than gracious, patient and helpful to our team in building our brand. All communication is rapid and clear. The attention to detail, even with great suggestions for design, are top notch. We're excited to continue our relationship with Blanka. And we're so excited to have found clean, natural products we can stand behind!
We're overjoyed by your fantastic review! Glad our team made your experience with Blanka outstanding. Your positive feedback fuels our commitment to exceptional service. Thrilled to continue this exciting journey with you! Thanks for choosing Blanka!
Contacted the support team recently and Mae was so helpful. She is quick to respond and provided resolution to my query. Thanks Blanka, for the service :)
You're welcome! We're always happy to help and provide resolution whenever necessary. Thanks for using Blanka!