Blockify Checkout Customizer

Hi there,

Thank you for taking the time to leave your feedback, and we're truly sorry for the frustration you experienced. We understand how important it is for this type of functionality to work correctly, and we regret that it did not meet your expectations.

After reviewing your feedback, we noticed that there hasn't been any support request submitted regarding this issue. Our support team is always available and happy to assist with setup or troubleshoot any technical difficulties. We would love the chance to work with you directly and resolve the issue you encountered.

In fact, we’ve already sent you an email yesterday offering assistance. If you’re open to giving the app another try, we kindly ask you to reinstall it and reach out to us via that email or directly at support@omegatheme.com. Our team is ready to guide you through the setup and help ensure everything works as expected, including the "min/max quantity" rule.

At Omega, we’re constantly working to improve our apps and the experience they deliver. Your feedback is incredibly valuable to us, and we genuinely hope to have another opportunity to support you and turn this experience around.

Hi there,

We are truly sorry to hear about the trouble you faced when editing your checkout rule and that it didn’t block as you expected. We completely understand how frustrating this must have been for you, especially when you needed it to work seamlessly.

It would have helped us greatly if we had received more details about the issue earlier so we could look into it right away and support you in time. We always strive to ensure our app functions smoothly for every merchant, and we take your feedback seriously.

Our product manager has already reached out to you directly via email to better understand the situation and provide further assistance. Could you please check your inbox and share any additional details with us? Your input will help us identify the cause and fix it as quickly as possible.

We truly appreciate your patience and the opportunity to make this right. Your experience matters to us, and we are committed to improving it.

Hi,

Thank you for taking the time to leave us a review. We’re truly sorry that the app did not fully work as you expected and that your experience was not as smooth as it should have been.

We would really appreciate the opportunity to support you again, better understand what happened, and help resolve any concerns you may still have. Our Product Manager has also reached out to you directly via email to provide further assistance.

Whenever you have a moment, please kindly check your inbox. We genuinely hope we can make things right and improve your experience with our app.

Hi,

We’re really sorry to see your 1-star rating and that your experience didn’t meet your expectations. While there was no additional feedback included, we truly appreciate you taking the time to share your rating with us. It’s disappointing to know that something may not have worked as smoothly as it should have.

We’re truly sorry that our app did not meet your expectations or fulfill what you were looking for. We understand how frustrating that can be, and we regret that we couldn’t deliver the experience you needed this time. That said, we’re absolutely ready to listen and learn from your feedback. Our team is here to support you and try again — and we sincerely hope you’ll give us another opportunity to make things right.

Thank you again for your time and feedback. We hope to have the chance to turn your experience around and serve you better in the future.