Blockify Fraud Filter, Blocker
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I have used it for approximately 3 weeks, It blocked many unwanted orders but also I still kept getting orders in so I chatted with them and they suggested to use their beta option that blocks bot checkouts. 1 week later with almost 0 sales and 2k+ on ad spent ( usually averaging 1,5K revenue) I realized it was blocking 95% of the people that they were trying to checkout.
Thousands of dollars in lost revenue because their beta version did not work with my theme. thanks but no thanks
Hi there,
Thank you for taking the time to share your experience, we truly value your feedback and understand how concerning this situation must have been, especially with the impact on your sales.
After carefully reviewing your case, our team has been looking closely into the behavior you described. Your cooperation and detailed report have been incredibly helpful, and we’re actively working on improvements to ensure the feature performs as expected across different setups.
We’d really appreciate the chance to support you further. Please check your email, our team has reached out via direct support so we can assist you more closely and help review everything together.
Thank you again for your feedback and for helping us improve. 🙏
The app is blocking so many other apps from my website, and we just can not fix it. We tried to contact you for so long, but no luck. Would love to change this review to 5 stars, but for now it looks impossible.
Hi there, we’re truly sorry you’ve had to deal with this, especially after trying for so long to reach us. We understand how disruptive it is when an app interferes with other apps on your Shopify store, and this isn’t the experience we want for you.
We’ve carefully checked our support inbox but we still can’t find your earlier message. The last conversation we have on file is from December, so we’ve reached out to you again to get a few details and properly investigate what’s happening on your store. I hope you can give us another chance, we’ll prioritize this and work with you until it’s resolved.
We really appreciate the chance to make this right.
Best regards,
Kaylee - Customer Support Leader at Blockify Team
Totally useless can't block vpn and bots on checkout. If scammer is accessing your store from checkout they failed to block him.
Hi there, thank you for sharing this, and we’re sorry we didn’t meet your expectations. We know how damaging bot and scam traffic at checkout can be. Our support team has reached out to you, and we’d really appreciate a reply so we can look into your specific case, confirm your current settings, and recommend the right configuration to block the traffic you’re seeing as quickly as possible.
It is not working as described.
Hi there,
We’re really sorry to hear that the app didn’t work as expected for you.
After checking your store, we found that the app embed was not enabled earlier, which may have caused the issue. At the moment, we can see that the embed has been turned on and the app is now working properly.
We’ve also sent you a follow-up email to provide more detailed support and make sure everything runs smoothly on your end. Could you please check your inbox (and spam folder, just in case)?
We’d truly appreciate the chance to assist you further and ensure everything is set up correctly.
This app doesn't work.
We signed up for the Enterprise tier.... but we still get bot abandoned checkouts and page views.
Not worth the time or money.
I've got screenshots, but they conveniently cannot be uploaded.
Hi,
We’re truly sorry for the frustration you’ve experienced. We’d like to clarify that on Shopify, the checkout page is a protected area, meaning no third-party app (including Blockify) can fully prevent visitors or bots from entering checkout or creating abandoned checkouts. This is a platform-level limitation across the entire Shopify ecosystem, not specific to our app or plan.
What Blockify can do is help validate and restrict risky order placements and reduce bot impact through rules and filters, but abandoned checkouts cannot be completely blocked by any app.
Our support team has reached out to you directly via email to follow up on your case in more detail. We truly hope you’ll take a moment to read our message and allow us the opportunity to review your setup, understand the bot patterns you’re seeing, and support you properly. We’d really appreciate the chance to work with you and see if we can improve the situation together.
Update (same day). I realised I wasn’t getting sales and checked the website and you can’t click anything. Have had to turn app embed off in theme settings as app in Shopify is broken. It’s caused me lost sales. Updated review to 1*
I have been using this app for a while now and although it has been okay some changes lately and app issues have crept in to compel me to rate lower now.
Recently the devs changes the visitor view and removed the ISP from the main area. Now you have to click through to each IP hit. This is a bad oversight. Today the app doesn’t even work on the Shopify app. No way to even contact them. This has happened before.
Hi there,
Thank you for taking the time to update your review and for being a long-term user of our app. We are so sorry to read about the critical issue you experienced with your site being unclickable. Causing lost sales for any of our users is completely unacceptable, and we sincerely apologize for the major impact this has had on your business.
The bug you described is our absolute highest priority. An issue that interferes with your storefront's functionality is something we take incredibly seriously, and our development team is investigating this with the utmost urgency.
We also want to apologize for the difficulty you had contacting us. This is a failure on our part. We will reach out to you to ask for direct contact line as we want to provide quick assistance to you.
In addition, thank you for the feedback on the visitor view changes. We made that adjustment to try and declutter the main dashboard for a majority of users, but we understand from your feedback that removing the ISP from the main view has negatively impacted your workflow. We are taking this feedback to heart and will be re-evaluating the design in our next development cycle.
We understand your frustration and your decision to leave a 1-star review. Our primary goal right now is to fix these issues and make things right. We are grateful for your detailed feedback, which is crucial for us to improve. We hope you will give us the chance to resolve this for you and work to regain your trust.
Sincerely,
Kaylee from Blockify team
The online chat support is very slow and unable to adequately address questions or concerns. The app itself isn’t very intuitive or clear to use. My goal was simply to exclude certain countries from accessing my website, as I noticed a sudden surge in traffic and suspected bot activity. I blocked all the countries I could identify, but unfortunately, the app failed to do what it was supposed to. I have uninstalled it and will search for a more effective solutions.
Hi there,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience with our app and support team. We completely understand how frustrating it must have been when the blocking feature didn’t work as expected, especially while you were trying to protect your store from unwanted traffic.
Our team is continuously improving both the app’s performance and user interface, and your feedback helps us understand where to focus next. If you’re open to it, we’d really appreciate the opportunity to review what happened and make things right — please reach out again via live chat, email us at support@omegatheme.com, or simply reply to the follow-up email our agent sent earlier today.
Thank you again for giving our app a try, and we wish you all the best with your store.
I received several SCAM customer sign ups and two fraud orders. It is set to block all of this and the app did not deliver. 10 out of 10 would not recommend!
We’re truly sorry to hear about your experience and for any inconvenience this may have caused you. Unfortunately, we couldn’t find any record of you reaching out to our support team, so we currently have no details about the problem you encountered or what might have gone wrong. Without knowing the exact issue, it’s difficult for us to resolve it right away, but we genuinely want to make things right for you.
Our Product Owner has already sent you a direct email to offer personal, one-on-one assistance. If you could kindly reply to that email — or contact us at support@omegatheme.com — and share more details about the situation, we’ll be more than happy to investigate and provide a solution as quickly as possible.
We truly value every customer’s feedback, even when it’s not positive, because it helps us improve. We hope you’ll give us another chance to support you and turn your experience into a positive one.
One star. I engaged with two support agents, Lina and later Florence. Lina stopped responding for extended periods, resulting in a chat that lasted nearly an hour solely because of prolonged response times. The issue itself was not complex, but the lack of timely communication made it impossible to proceed. By the time Florence intervened, I was already preparing to exit due to the delays.
Lina made several statements that were incorrect, contradictory, and misleading. She stated that the bots “won’t hurt anything,” despite the fact that they were actively affecting my analytics and abandoned checkout data. She also stated that “blocking is not foolproof” and the app may or may not work because bots can change their IP addresses. This directly undermines the fundamental purpose of a security and bot-prevention solution. Her claim that the free plan is primarily for “exploring” features rather than actually using them contradicts the way the app is marketed and creates a misleading expectation for new users.
Florence later reiterated the same limitations and added that DNS-level blocking, a critical security function, is still “in testing” and not available. This indicates that essential protection mechanisms are incomplete or not fully operational, regardless of whether a merchant is on a free or paid plan. For a security-focused app, this represents a significant reliability concern.
After uninstalling the app, I immediately received back-to-back emails from Florence containing shifting explanations. Additionally, within thirty minutes of the initial installation, I was already receiving promotional emails from Blockify. The frequency, timing, and volume of these emails felt excessive and spam-like.
As a small business owner, this experience was profoundly disappointing. Security tools must be dependable, transparent, and functional upon installation. Hearing directly from support that the app is “not foolproof” and may or may not work—even on paid tiers—raises serious concerns about reliability, consistency, and product readiness. Anything less than stable, predictable performance becomes a costly waste of time and resources.
I strongly encourage prospective users to review the one-star feedback as well as comments from long-term users who have relied on this app for over a year. The recurring themes in those reviews reflect the same support, performance, and reliability issues I encountered.
Hi there,
Thank you for taking the time to share such a detailed review, and we are truly sorry for the frustrating experience you had with both our app and our support.
You are absolutely right that the long response times, inconsistent answers, and unclear explanation about bots and blocking are not acceptable for a security-focused app. Your comment about DNS-level blocking still being in testing and the email frequency feeling spam-like also shows we did not set expectations or our communication correctly.
We have already escalated this case to our product and support leads to review your entire journey, retrain our team on clearer, more accurate messaging, and adjust our features and email flows so they better match what merchants expect from Blockify. Our product manager has reached out personally to share more details and provide a proper solution on your concern. I hope you can get back to us so that we can make things right.
Thank you again for sharing feedback so that we can improve and we do hope to have another chance to serve you.
Best regards,
Kaylee - Customer Support Team Lead at Blockify
After uninstalling, they will make sure you get a lot of visits from your unwanted location, and many abandoned check out in daily basis.
Hi,
We’re truly sorry to hear about your experience and that you felt frustrated. We really wish you had reached out to our support team so we could have assisted you directly.
According to our records, the app was installed for less than an hour and no support ticket was created during that time — which may have caused some confusion about how to use or configure the app properly. We truly wish we’d had the chance to guide you and help resolve any concerns.
Once the app is uninstalled, all of our scripts and codes are fully removed from your store, meaning we can no longer perform any actions or affect your site in any way. Therefore, any traffic issues occurring after the uninstall would be outside of our control, and unfortunately not something we can manage or block at that point.
Our support team has already reached out to you via email to offer further assistance. We would sincerely appreciate the opportunity to help you have a better experience with our app if you’re open to giving us another chance.
