Blocky: Smart Fraud Prevention

Blocky: Smart Fraud Prevention

Recenze (162)

Celkové hodnocení
4,6
Počty podle úrovně hodnocení
  • 93 % hodnocení s 5 hvězdami
    151
  • 0 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 7 % hodnocení s 1 hvězdami
    11
14. květen 2021

Not sure about anyone elses experience with this app. But I blocked only 1 country to stop bots, and the app managed to block every single country for a whole 2 days and we had no idea why we weren't getting any sales. It's because the app blocked everyone!!! It wasn't until a customer sent us a screenshot of the blocked access from our own target country, that we then realized it's the app stopping people from shopping! Thanks for losing us 2 days worth of sales.

Ellie+Ma
Kanada
Vývojář Effective Apps odpověděl 14. květen 2021

Hi,
Thank you for your review on our app. Quality and authentic reviews tremendously help the awesome Shopify community and encourage app developers like us to always keep improving their products.

I was sorry to read that you had an issue with the app and that it blocked all of the store's customers. This is the first time we hear about it from our users.

With your permission, I'll be happy to have our dev team investigate, verify and remedy the issue, in order to prevent it from happening again.

I have also sent you my private phone number for an online, fast response.

Thanks a lot and stay safe!

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