Blocky Fraud Filter IP Blocker

Outstanding responsiveness and technical support; easy to install and use; an excellent tool for us to seamlessly block and/or redirect traffic of specific origin, whether individually or countrywide. With Blocky we're able to quickly identify and block the source of suspect traffic spike/bot anomalies, and the occasional scammer gambit. Blocky hums along in the background without issues, greatly valued by those of us who have neither the time nor the resources to be constantly monitoring or finessing finicky apps. We are highly selective in deploying apps, and Blocky is one of only a few that we do use, and we'll likely also be adding their Terms & Conditions app based on our experience with this Blocky app.

I've had some strange fraud issues on my website over the past few years and I've been happy with the features of Blocky. I only sell to US and Canada, so I am able to block visitors from all other countries. I'm also able to block individual users, which I never had to use until recently. I would recommend. I haven't had any tech issues with it at all and I think I've had it for 2 years now.

I genuinely didn’t want to leave a negative review, but this experience has left me no choice.

I installed the app on November 6th to block bot traffic from China using VPNs—specifically from the US and Seychelles. Initially, everything seemed to work fine. However, by November 9th, I noticed Seychelles appearing in my abandoned checkouts, which was strange given that I had blocked the country. All other blocked countries were showing as successfully blocked, except for Seychelles.

I contacted support immediately. A developer responded, explaining, "we are actively investigating an issue on our end where blocked visitors are indeed getting blocked, but their abandoned checkout is still getting mistakenly logged by Shopify as an abandoned checkout because they are still at checkout, getting blocked. We are actively working on a fix that should be deployed shortly for that problem."

The response did not make much sense to me since all other blocked countries were being blocked by their app. They also advised I enable Shopify’s email verification at checkout—knowing it might deter genuine customers. Despite this, the issue persisted. The bots began using valid, generic email addresses. I followed up again and was asked to grant store access to the dev team, which I did and confirmed. It’s now been three business days with no update. Meanwhile, the Seychelles bot continues to create abandoned checkouts, skewing my store analytics.

Support is reading my messages but choosing not to respond. I can only assume they’re struggling to resolve the issue and don’t have a fix. Still, a status update—even if it’s not a solution—would be appreciated.

I’ll wait another 24 hours for a response. If I don’t hear back, I’ll initiate a chargeback for the amount paid and delete the app while I search for a more reliable and consistent alternative.

Update: They contacted me on 22nd November to address the issue, and I was informed that testing was underway to resolve it. I have waited patiently, but my patience has now worn thin. The aggressive bot traffic originating from China has severely disrupted my analytics. Over the past seven days alone, we have recorded more than a thousand visits from China, which is clearly reflected in Google Analytics. If these bots are truly being blocked, why has the activity not ceased? At this point, the app has failed to deliver on its promised functionality.

Update: The developer reached out to explain the constraints they have in trying to block these bots from the checkout, which I found acceptable and thus my edited review.