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FYI this app doesn't automatically integrates with Streamline theme(from Shopify) but I contacted the support. In my experience support was better via email than chat and Rushit directed my ticket to the developer team and they installed all the code I think in a day. I am also currently dealing with some specific issues we need to set up in the app so the support has been great. As soon as we are using the app in the shop will update how it works but for now very happy with the service.
Thank you for your review. We are very happy that our support team was there to help you and that Rushit was there to assist. Our support team will be there when you need us!
Quick and Great customer service by Kelsey. All questions could be answered within few minutes. Thanks
Thank you for the review. We're so happy that Kelsey was there to help you. Thanks for using Bold!
Gaurav and the Bold team went above and beyond to answer all of my annoying questions and helped us to successfully install Bold onto our website. Looking forward to continuing our partnership with them.
Appreciate the kind words. The message will be passed along to Gaurav. Thanks for choosing Bold.
I installed Bold Subscription service and hit a wee snag right near the end. Thanks to Nir at Bold for getting it all to work in a very short time as we communicated via chat. I am very grateful and looking forward to putting the app to use for our customers! Thanks, Nir! Leigh :-)
Thank you leaving us a review. We are so pleased that Nir was there to help you along and in a short time resolve your issue. We are so grateful that you chose Bold!
Kelsey from the customer service chat was so helpful and answered my questions, sending me onto next steps for a solution. Thank you Kelsey!
Appreciate the kind words. Praise has been passed along to Kelsey. Thanks for choosing Bold.
This review is on set up and installation only. I installed the app and added the code to my theme. But since my coding skills are not expert level, customer service at BOLD took over and installed all the code correctly. I looked through it all today and it is perfect. We are launching our subscription service as a new feature later this week so are excited.
Thank you for the review. We are thrilled that our team was able to install the code for you and that everything went perfectly. We are so excited for you to use the app!
Simran did a great job for us! Thanks again!
Simran a fait un travail exceptionel ! Merci encore !!!
Thank you for your review! We are so happy that Simran was there to assist you, everything looks fantastic. Don't forget, if you need us we are there to help!
Customer Service is insane. Immediately responsive and incredibly helpful! I couldn't figure out how to customize some of the widget components and Gustav helped build EXACTLY what i needed.
Thank you for your review. We are so thrilled that Gustav was there to help you and that he helped you with exactly what you needed! Thank you for choosing Bold!
Hi, guys just wanted to know if the subscriptions ( for a customer of my website) recur automatically? and also how is the cancellation process once a person is subscribed to my website? Thanks
Hi there, Subscriptions do recur automatically! Also you can read more about the cancellation flow for your subscribers here: https://support.boldcommerce.com/hc/en-us/articles/360050716832-Cancellation-Dunning-Management
Support is awesome. Simran helped us with install questions and getting the display looking good on the spot. Couldn't ask for a better experience. Highly recommend the subscription app as well as the customer support. Well done team.
Thank you so much for your review. We are super happy that Simran was there to help you with your installation questions. If you ever need any more assistance we are always happy to help. It looks great!