Değerlendirmeler (450)

Toplam puan
4,3
Puan düzeyi başına sayılar
  • Puanların %71 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %11 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %4 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %12 oranındaki bölümü, 1 yıldıza sahip
11 Şubat 2021

Quick chat customer service! Thank you! Gagandeep was very helpful and took his time in answering all my questions.

Glamping Outside the Box
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
BOLD yanıt 11 Şubat 2021

Thank you for your review! We are happy that Gagandeep was able to help you and was able to answer all your questions. We are always there to help when you need us!

20 Nisan 2021

Setting up this app and integrating it with my site was a bit confusing for me, but Simran from customer service helped me get it up and running in no time. Thanks Simran!!

ChewyzCandy.com
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 ay
BOLD yanıt 20 Nisan 2021

We are so happy that Simran helped you! You were in great hands, thank you for your review! Thank you for choosing Bold.

19 Eylül 2022

Good customer service! Easy integration. Wish it was a bit more customizable but so far it's going well for us.

BRASSYBRA
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
BOLD yanıt 4 Ekim 2022

Thank you for taking the time to write in with your feedback. Reviews like yours help us determine which features are important to you. Thanks so much for choosing Bold!

15 Mart 2023

Brysen was really helpful, answered all my questions immediately - really pleased with the subscriptions so far.

Mouldd
Birleşik Krallık
Uygulamayı kullanma süresi:30 gün
BOLD yanıt 15 Mart 2023

Thanks for writing in with your review. We agree, Brysen is indeed a support superstar--we will be sure to pass along your kind words! We are so glad to hear you are pleased with the app. Thanks for choosing Bold!

26 Ocak 2024

The app is not ready for regular use -- at least for my business. After working with them for over a month on the transition -- we learned through testing (not even directly from them) that prepaids were not yet working. My business almost exclusively uses the prepaid feature Now I am being charged for two apps -- with the new one not even feasible for my business.

On Point Quilter Subscriptions
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
BOLD yanıt 12 Şubat 2024

We are sorry to hear that Bold fell short of your needs at the time. We are happy to say that prepaid subscriptions have now been released and are indeed a feature of Bold Subscriptions. Our team is working hard, developing and improving the app everyday. There are many more features to come!

27 Eylül 2021

Good app. Customer service is superb. Gursharandeep went above and beyond helping us. Our only gripe was that it does slow the loading speed somewhat, but that's inevitable with almost any app.

Den's Hot Dogs
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:30 gün
BOLD yanıt 28 Eylül 2021

Thank you for your review. We are happy that the support team was there to help and especially Gursharandeep! We are always working on app improvements and really appreciate the feedback.

15 Haziran 2023 tarihinde düzenlendi

Update: the issue has still not been worked out, as per response from Bold.

Unfortunately, there is a serious glitch in Bold's currency conversion in the subscription app. Bold has still not been able to resolve this after over a month, and it's causing us ongoing issues for our customers and our accounting.

It's been frustrating as they are taking a long time to answer, I've been passed around and had to answer the same question by different people twice, and now the person who I had been speaking to has gone on holiday and I've been passed to someone else.

The glitch is that when customers have their subscriptions changed from the backend they then get charged the amount set by our store, only it's in their original purchase currency. So if the price in our store is 49.60 AUD, and the customer originally purchased their subscription in USD, when we swap a product for them, they start getting charged 49.60 USD instead of 32 USD (which is the correct conversion rate).

It's a massive issue, as we changed the products in ALL our customers' subscriptions (the customer was effectively getting the same product, we just had to create new SKUs in Shopify and update the subscriptions accordingly), so this is now happening to around 25% of subscription transactions, as these are in USD.

Also, when we change products in the backend, some customers are being charged for postage and others aren't - we have no idea why.

Tielka
Avustralya
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
BOLD yanıt 14 Haziran 2023

Thanks so much for writing in with your feedback. We are so sorry to hear of the frustration you’ve experienced with the currency conversion as well as the wait from our team. We take this feedback very seriously as this is not the expected behaviour of Bold Subscriptions. I can confirm our team has been in contact and have uncovered a cause. Please keep your eye out for further communication. We would love to turn this around and get you back on track to success!

2 Şubat 2021

just installed, I must have made an error somewhere in the code - but i popped on live chat and simran had it fixed within 10 minutes. I look forward to working with the bold team going forward if this is the ustomer service thats to be expected.

Ivy and Twine Candles
Birleşik Krallık
Uygulamayı kullanma süresi:28 gün
BOLD yanıt 2 Şubat 2021

Thank you for your kind review. We are thrilled that Simran was able to fix the error you were experiencing. We look forward to working with you as well, remember we are always there when you need us. Thank you for choosing Bold!

26 Ocak 2024

Enjoying the app. Overall it's easy to use. A couple of features we'd like to see change. One example is that when you cancel and refund a customer's order you have to do it twice. Once through the Bold App and then again through the Shopify App. It should automatically cancel and archive the order when you cancel it on the Bold App...all in one seamless process.

Unbelievabuns
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
BOLD yanıt 12 Şubat 2024

Thanks so much for writing in with your kind review and feedback! Refunds should not have to be processed twice in Bold Subscriptions. Our team has reached out in an attempt to investigate and offer assistance. Please keep your eye out for our email! We are happy to help!

1 Haziran 2023

Customer service is responsive but the app itself has some issues. No bulk edit or pause button- so if we are skipping a week of delivereis I need to manually go in and change each individual subscribers account. Also they don't charge taxes on the initial sign up for taxed items (but they do on subsequent charges). If you edit a product in a subscription group it will not update current subscribers to the updated product- you will need to swap with another product then swap back. Works week to week but when you want to do anything else it is a real pain.

Argus Farm Stop
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
BOLD yanıt 2 Haziran 2023

Thanks so much for taking the time to write in with your feedback. Our developers are always working on ways to improve Bold Subscriptions and bulk changes are coming soon! Our team has reached out to provide some help with the tax issue you are seeing as this would not be the expected behaviour. Please keep an eye out for the email from our team. We would love to help get to you back on track!