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After installing manually the app and spending a lot of time on it, they told me I have to pay to translate the app in French. Shame on you Bold Subscription.
Merci pour vos commentaires honnêtes - nous sommes désolés d'apprendre les problèmes que vous avez rencontrés et nous aimerions avoir une seconde chance de vous préparer au succès! Nous avons confirmé qu'un de nos experts vous a contacté via l'e-mail de votre billet, veuillez garder un œil sur nous et nous sommes prêts à vous aider.
Excellent customer service, would recommend. Very helpful team. They managed to work with me one on one to help me set up the app.
Thank you so much for your review! So happy to hear that our team was able to help you get set up and ready to go.
Great customer service but did not provide the exact subscription feature I was looking for and was unable to try it due to technical errors on their end!
Thank you so much for the feedback. We are working rolling out new features and fixes, so if the app wasn't the right fit right now I really recommend coming back and testing it out in the future.
Priyanka was great and very helpful with implementing the app! She was quick and tested everything for me. Have not used the app yet.
Horrifying. Has none of the features as the old app, and yet they're upcharging an extra $10. I really hope they allow me to install the old version because this one simply isn't good!
Thank you for your feedback. We sincerely apologized for any frustration this may have caused you. We are constantly working on our app to provide more features, merchants like you need.
I downloaded this app because I wanted to have a look at its functionalities and how it works. I did not intend to integrate in onto my store immediately. Unfortunately, the app adjusted my theme code which I cannot remove again without causing multiple website bugs plus this app immediately told paypal to qualify me for reoccuring payments. I never wanted to do these things! Since I tried this app my payment gateway has a major bug and automatic discounts do not work anymore when customers want to pay with paypal. The amount that is displayed on the cart is lower than the amount which customers are supposed to pay (the discounts is added to the amount that customers are supposed to pay again which is a major issue for me). I never had these issues until I wanted to have a look at this app. I do not recommend downloading this app and I will complain at shopify about this funny application that manipulates all kinds of things on your website for the bad.
Thank you for your review. I am sorry to hear you experienced problems upon installing the app. We take all issues seriously and I see our Merchant Success team has reached out to you to help. Thank you for taking the time to leave your honest feedback!
On the website, it says Worldpay is supported, But after installation, I was told by their customer service that they don't support Worldpay. Also NO refund. MAKE IT WORK, OR GIVE ME MY MONEY BACK
We're sorry to hear about this. WorldPay is a supported payment gateway for our first version of Bold Subscriptions, while our second version only supports the payment methods made thru the Shopify Checkout - apologies for the confusion!
We've created a ticket for you and our team will be getting in touch to help.
We hope you have a great day in the meantime!
The support team is out of this world! Our tech Abhi has been very helpful. They're knowledgeable and quick to help solve problems promptly
Thank you so much for the review! Thrilled to hear that you had such a positive experience with Abhi and the rest of the support team. Please feel free to reach back out at anytime if you have any more questions.
Thank you for the review!
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