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As far as I checked, Shopify Plus account requires to translate English text into local languages in a user account page and subscription management page of V2. We are thinking it is a critical problem and asked both Shopify and Bold support team to fix it. I installed the app and set it up to offer subscription option to our user, mainly Japanese. They have a good localization support page and when I had problems, the online chat support teams help me out timely and kindly.
Thank you so much for the feedback! Very happy to hear that you found our online chat time timely and helpful. Wishing you all the best with your subscription business!
I am still in the process of setting up everything and so far it seems easy. Once I get everything up an running I will then determine the ease of this app.
When will the Japanese language support be available?
When will the Japanese language support be available?
Update: Oli reached out and was quite helpful and overall pretty responsive to everything I've said. Can't fault the customer service! The description above for the app still doesn't fully align with what it's capable of and the images likewise seem a bit misleading. It seems as though they really want you to get the app based on what it might be capable of in several months time rather than what it's capable of now. I guess that's reflected in the current price of £0, but it does still set expectations without matching them. It seems pretty limited, quite frankly. The description above states "Set custom delivery intervals using flexible logic, including length of time, specific dates, day of the week, set number of deliveries, and more — or let your customers select their own frequency." but there's no option for setting a day of the week (only date), nor specifying number of deliveries... I can't imagine what "...and more" refers to because the listed features don't even seem to actually be there. No option for prepaid subscriptions, which seems like a pretty crucial thing in the lead up to christmas.
Thank you so much for your valuable feedback. At launch Bold Subscriptions is offering basic subscription intervals and more customized options will be coming soon. Our team is correcting the description to reflect current functionality. As with any new launch, we are very interested in learning which features and functions you would like to see in our app. One of our Product Experts has reached out about possibly testing some of our new features. Keep an eye on your inbox as we'd love to further the conversation!
Cody was a great help in arranging the install and answering questions. Still need the install team to fix some issues, but it's very simple interface to use as someone who doesn't want to get involved in coding/script etc. Not as much functionality as V1, but I like the integration with shopify checkout to make the process much smoother for the consumer, and hopefully for me too. Hopefully more functionality can be added over the coming weeks/months to take it to another level.
Thank you so much for your review! Your feedback is so important to us. As with every new release we are listening to feedback like yours to determine what features and functionality you are looking for and how we can improve for the future. So thrilled to hear that you are enjoying the smooth integration with the shopify checkout.
We decided to try Bold Subscriptions because of the ease of installation and the nice documentation. Indeed, the setup was very quick and straightforward. Creating subscription groups was a true breeze. Unfortunately, their new version of Bold Subscriptions is only in english and is incompatible with translation apps (confirmed by Bold support). This makes the app unusable for a shop that is not in english. Perhaps I will reconsider when they do implement functionality for other languages! If you only need english, this is the app for you, it is very solid.
Maybe im dumb, but im looking for app that can create a automatic subscription ex. 10$ a month every month regardless of what product they buy? the subscription is not based on the product but more of a memebership that allows them to buy off the site, cant this app do it?
After installing manually the app and spending a lot of time on it, they told me I have to pay to translate the app in French. Shame on you Bold Subscription.
Merci pour vos commentaires honnêtes - nous sommes désolés d'apprendre les problèmes que vous avez rencontrés et nous aimerions avoir une seconde chance de vous préparer au succès! Nous avons confirmé qu'un de nos experts vous a contacté via l'e-mail de votre billet, veuillez garder un œil sur nous et nous sommes prêts à vous aider.
Excellent customer service, would recommend. Very helpful team. They managed to work with me one on one to help me set up the app.
Thank you so much for your review! So happy to hear that our team was able to help you get set up and ready to go.
Great customer service but did not provide the exact subscription feature I was looking for and was unable to try it due to technical errors on their end!
Thank you so much for the feedback. We are working rolling out new features and fixes, so if the app wasn't the right fit right now I really recommend coming back and testing it out in the future.