Değerlendirmeler (450)

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4,3
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  • Puanların %12 oranındaki bölümü, 1 yıldıza sahip
7 Ekim 2022

I like the idea of Bold as a service though they have quite a number of improvements to be made. We have a few other websites that use different subscription services and Bold is the weakest. The support on Bold needs to be improved significantly. It's hard to know where you stand and moving away from email support to a hard-to-find ticket system hasn't improved this. Bold Subscription V2 is ok if you have a simple subscription process which we have. There are a number of issues with the app itself though this will depend on the use case. I'll provide one example. If you have a Condition based product with variables and different price points for each variable under the same product type the subscription discount won't change with the variable. It's like the logic only loads with the product on page load but doesn't dynamically change when your product variables are selected. I'm an optimist and hope that these bugs can be ironed out in time before I build up the motivation to move everything over to Recharge Or Native. Frazer.

Decadent Decaf Coffee Company
Birleşik Krallık
Uygulamayı kullanma süresi:4 ay
BOLD yanıt 17 Ekim 2022

Thank you for taking the time to leave your review. Feedback like yours is much appreciated as it allows us to review our procedures and look for ways to improve. Thank you for choosing Bold!

26 Ocak 2021

Customer service was great! The app works fine but it does need some adjustments. They just integrated with Shopify payments so customization is limited at the moment. However, this counts for every other subscription app on Shopify too.

Daily Baby Organics
Hollanda
Uygulamayı kullanma süresi:3 ay
BOLD yanıt 2 Şubat 2021

Thank you very much for the informative review!

25 Mayıs 2021

Not quite as user friendly as it could be for non-discount subscriber products. (i.e. monthly subscription boxes, product of the month club, etc.)

Tulip Design Co.
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 ay
BOLD yanıt 25 Mayıs 2021

Appreciate the review. Sorry that our app isn't yet user friendly enough with the referenced features, we'll use your feedback to continue to improve our app. Thanks for choosing Bold.

17 Şubat 2021

Had a good chat with customer service (Laurel and Sid). Unfortunately unable to resolve shipping prices on subscriptions due to Shopify automatically defaulting to lowest shipping rates. Overall good system though. Cheers.

iNZect Direct New Zealand
Yeni Zelanda
Uygulamayı kullanma süresi:Yaklaşık 2 ay
BOLD yanıt 18 Şubat 2021

Thank you so much for your review. We are so happy that Laurel and Sid was able to provide you with the service you needed. We are constantly working on making our app better and we really appreciate your feedback!

9 Mart 2024 tarihinde düzenlendi

Review Changed from (*****5) to a (****4)

Choosing a subscription platform is so MUCH EFFORT! Thankfully i reached out to Bold Support for options (I was on v1) and Chintak assured me that migration over to Bold v2 was the right move for us. I was so grateful, as we have been on Bold v1 paid version since 2019/20.
Thanks for keeping our subscriber base taken care of!
Bold on Shopify for the win!

**CHANGED REVIEW**
Since the 22nd of Feb I'm not such a happy customer :(
User Experience(lost a *): Lacking forecasting ability and adjusting customer subscription dates, reports are only available in excel. Inability to sort upcoming orders by date in app. ...not handy AT ALL. The only active sorting feature is ACTIVE, PAUSED, etc. so if you have 300 active subscriptions you have to scroll thru all 300 to see what day they are posting. OR export an excel spread sheet, sort that, then go back to the app and look up the accounts and make the changes. Yikes!
Customer side, it's okay for individual account holders changing products and dates etc.
Back to searching for a more User Friendly Platform.

Barnyard Coffee Roasters LLC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 ay
BOLD yanıt 27 Şubat 2024

Thanks so much for the great review and for continuing to use Bold Subscriptions! We are glad to hear that Chintak was able to help you during the migration and made things easier for you. Thanks for choosing Bold!

8 Mayıs 2023

The app is great, but is more difficult to customize and navigate that other apps I've tried. Brysen was great to work with in helping me with my issues, but he wasn't able to resolve all of my issues without getting another department involved. Still, we are pleased with this app so far!

Wonder Oral Wellness
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:28 gün
BOLD yanıt 9 Mayıs 2023

Thank you for taking the time to write in with your feedback. We are so glad to hear you are happy with the app so far, and Bysen was able to get you to the help you need. Our mission is to see you succeed! Thanks for choosing Bold!

13 Ocak 2021

I really appreciate the customer support. I had some issues understanding how to set up my subscriptions, and Gagandeep helped me and was super-patient. I'd love to see more options for setting up the look of the plugin on my products page, and the ability to offer subscriptions only without offering a one-time purchase.

LVNGmarket
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:24 gün
BOLD yanıt 20 Ocak 2021

Hi there! Thank you for the great review. So thrilled to hear that Gagandeep provdided great support.
Also You are able to make a product subscription only via your Shopify admin :) This option can be found under Products -> All Products -> select the product you want to be subscription only -> Check the box to "Only allow purchase of this product as a subscription" -> Select Save.

10 Mart 2021

I am still in the process of setting up everything and so far it seems easy. Once I get everything up an running I will then determine the ease of this app.

Natalie's Kitchen
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:6 gün
3 Kasım 2020

Cody was a great help in arranging the install and answering questions. Still need the install team to fix some issues, but it's very simple interface to use as someone who doesn't want to get involved in coding/script etc. Not as much functionality as V1, but I like the integration with shopify checkout to make the process much smoother for the consumer, and hopefully for me too. Hopefully more functionality can be added over the coming weeks/months to take it to another level.

Peggy Orange
Birleşik Krallık
Uygulamayı kullanma süresi:3 gün
BOLD yanıt 4 Kasım 2020

Thank you so much for your review! Your feedback is so important to us. As with every new release we are listening to feedback like yours to determine what features and functionality you are looking for and how we can improve for the future. So thrilled to hear that you are enjoying the smooth integration with the shopify checkout.

29 Ekim 2024

Causeway Coffee
Birleşik Krallık
Uygulamayı kullanma süresi:Neredeyse 4 yıl