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DO NOT WASTE YOUR TIME SETTING STUFF UP UNTIL YOU KNOW IT WORKS WITH YOUR STORE!! Initially, Genie was amazing until I got my store setup and realized that the app didn't work with my store. That's when I realized I was talking to a bot or AI, the responses were super kind but no resolution to my issue was proposed. Just simply, it doesn't work with your type of login page. I wasted in all about 5 hours between setup and emailing with support and now I get to start over with another app.
Dear my customer,
I sincerely hope you'll give me the chance to contact Recharge, the team responsible for the login page, to understand and provide a solution.
I've explained multiple times that your website doesn't use the Shopify default login page but utilizes the login function of Recharge, a subscription app. When attempting to log in to your store, Recharge doesn't allow it, and this issue is affecting BON. However, I understand that you've gathered this information, and the ultimate need is still a solution.
Please understand that BON is always striving to harmonize with all BON-installed stores, regardless of their technological differences. I'm currently in discussions with the relevant parties and will provide you with an official response soon.
DO NOT under any circumstances, install this app. yes, the people are nice. yes, it should have a lot of features. but when they start having server issues... you will regret it. ALL settings were removed... placement, colors, etc... that overlapped with critical gui features in our cart so people couldnt add things or checkout. when i went to get support - they couldnt even disable it. this cost me real world dollars. i hope they get it fixed, but the risk is not worth it. then... the canned responses from support start to grow infuriating. "my customers cant check out - i cant disable your app - i need a resolution right now as this is costing me money" "you are important to us. rest assured we will work hard"
- useless.
Dear Upgrade Keyboards team,
We genuinely apologize for the experience you have with our app :( Our team has looked into the issues you reported and fixed the problems immediately after your feedback.
- The problem with customization and widget appearance is completely fixed now.
- The matter related to the checkout process needed to be investigated further. My colleague sent you a follow-up email with a detailed explanation for each matter. Please let us know if the email finds you well.
Again, I'm so sorry that our app and service have not met your expectation... Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else.
Sunny
Customer Sucess manager
BON Team
I had really high hopes for this app. It was perfect but as soon as I finished setting everything up, it stopped working.
Dear Lea Locs Wigs & Extensions,
We highly appreciate you taking the time to write in and leave feedback! There was an issue on Monday 5th Sep that caused temporary inaccessibility. Our team has sent you emails with an offer to live support via TeamViewer and get this all sorted out for you ASAP.
This issue is now completely fixed. Please check on the update so we can assist you better.
Warmest regards,
Sunny
Customer Sucess manager
BON Team
I am changing my rating. I was slightly suspicious when I kept getting the "we are a new app, if you could rate us and mention me that would really help alot" It works look how many 5 star ratings they have. now look at the dates. they are all new. I suddenly became very suspicious when I got a scripted answer that was obviously meant to give a bogus answer that sounded legit. the fact that the app does a lot and seems to be very, very robust in features but still Free and when you ask more in depth questions you get more vague answers that don't actually answer anything scared me off. I uninstalled before any of my clients got a chance to enter their data.
Dear Exes & Zees,
We'd like to send our most sincere apology for the inconvenience experience you have had with BON :( Please allow me to explain the 3 queries you mentioned at the review:
1. Why BON is still free? As our app is quite new in the field, currently, we mainly focus on improving basic features, and raising brand awareness. Our production team does have pricing plans to launch next month. And customers who install before we launch pricing plans are in the Early Bird plan, in which all the current features are remained free forever.
2. What do we do with merchants' customer data? We DO NOT use the data for any other reason, rather than to run the loyalty program - which is the main intention when downloading our app. You can check out our privacy policy here: https://smartifyapps.com/privacy-policy/
3. Your concern about how the earning rules for social media work: The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database.
As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only.
I really hope this answers your concerns. We'd really appreciate it if you can install our app again and give us a second chance to improve your experience with us! Please check on the update so we can assist you better.
Here's the link for you to reinstall BON: https://apps.shopify.com/bon-loyalty-rewards
Again, we really look forward to hearing from you!
Sunny
Customer Sucess manager
BON Team
App was glitching so bad it would constantly log me out of my Shopify app and ask me to sign in again. When I put the loyalty widget on my website it also started glitching. NO
Dear Peolet,
I hope there have been no misunderstandings during your experience. Our app continues to operate smoothly across 5000+ stores, and our team is committed to assisting you until the loyalty program functions seamlessly.
To ensure prompt assistance, could you please provide further details about the issues you're encountering? It's unusual for any app to log you out of your Shopify account, and upon review, we observed that you've installed several apps that may potentially conflict with each other and disrupt the display of the Loyalty widget on your website.
The BON team is eager to work together to address any misunderstandings. Please chat or call us when you are available.