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Very happy with how easy the customization and set up process was. Also very fast response time for inquiries.
Good day to you TheMagicPotions,
It is not only our customer support team but the whole BON staff, that works hard on delivering good service and meeting every customer's expectations individually.
If you have further questions, please feel free to drop us a line via live chat or email at help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
I love this app. It really does the job! And the support team is amazing, they know how to deal with any problem! I'm glad that I met Emile on the chat box, such a lovely person. I truly recommend it.
Good day to you modasiyouth,
Our support team is more than happy to hear that they could impress you with service, especially Emile ^^ We are all here to provide excellent service to our dearest merchants. Thank you so much for your kind words! I really appreciate you taking the time out to share your experience with us.
If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
Love this app and the customer service is super helpful. Very easy to navigate and set up.
Hi Claribelskincare.com,
We are just back to work and your amazing feedback truly lights up our day:) Thanks for your trust in BON Loyalty! It's a huge motivation for us to keep going forward.
If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.
All the best,
Mia
BON Team.
Excelente aplicación la recomiendo muchísimo y tiene una genial atención al cliente, me ayudo la asesora Cara es muy amable y gentil.
Que tengas un buen día Michetiendas,
No podemos expresar lo emocionado que estaba nuestro equipo al leer sus maravillosos comentarios, ¡especialmente Cara! Ella dijo que su revisión realmente le alegró el día😊 También nos anima a todos a seguir mejorando nuestra aplicación y servicios todos los días.
Estamos a solo un mensaje de distancia a través del chat en vivo o la dirección de correo electrónico help@bonloyalty.com. ¡Su satisfacción es siempre nuestro orgullo y alegría!
Saludos,
Mia
BON Team
Emile and the team are fantastic with the support they provide. Being able to get a response within 24hours is so important and they always respond straight away. We were using another app for our reward points and it wasn't working very well - they also didn't respond to any of our emails for help. So we made the change to Bon and they helped us import all of our data. Its a great app that is continuing to be developed and we highly recommend it.
Hi Crystals Rock Australia,
The whole BON team is incredibly thankful for the kind compliment you shared today! We are delighted to know that you enjoyed talking with Emile. We consider customer satisfaction a top priority. We are always looking for opportunities to exceed our customers' expectations, with your feedback, it's ecstatic for us to know that customers notice our efforts. Thank you so much for entrusting us, it means a lot to our team❤️
For further questions, feel free to contact us via live chat or help@bonloyalty.com. We will always be waiting for you.
Cheers,
Mia
BON Team.
This app shows real promise. It is a great starter loyalty app for stores looking to see if this type of promotional activity would work for them. The support is also great - I have asked for some customisation, which the developers said they would look at for me.
Dear Adam
Thanks for your amazing feedback! In BON, we really value our beloved merchants - and therefore your feedback is highly appreciated by us.
Our Dev team has just reached out via email in terms of your requests. Please check and let us know if you have any further question.
Please reach out anytime, we’d love to chat with you!
Best regards,
Liam
BON team
Emile is so helpful and kind!! I actually felt like I had a friend chatting with me as I did site updates at 3am, which was so cute considering this work is usually very solitary for me. Also the app itself is fantastic and very easy to set up. My rewards tab on www.ch13.co is customized and fully functioning with only 1-2 hours of setup (and I'm very slow). It blends well with my modern theme (Pipeline) and I am very very excited about all features being available for free at the time being. I absolutely would and will recommend this to friends with their own shop sites considering the lack of paywalls is amazing and not even my favorite part :) -Cat
Dear Channel13co,
Emile couldn't be happier when reading this! She told me it's been such a joy to support you^^ Thank you so much for taking time and leaving us such an awesome review! Your kind words are the best motivation for us to keep on developing the app and providing better services to our precious customers. Currently, every feature from BON is free, there's no paywall at all, as we really want to help all merchants grow their business.
If you need any assistance from us, please contact our team via live chat or email us at help@bonloyalty.com. We are all looking forward to having a chance to support you further!
Wishing you a Happy New Year!
Yours sincerely,
Mia
BON Team.
Just added this app and was amazed at how user friendly it is! I was able to set it up and customize it to offer my customers a fun program-from start to finish I was done in less than 20 minutes! Works great and looks good on the website. Anna with support did a fantastic job answering a couple questions and assisting with a few finishing details. 5 stars!
Happy Friday The Sassy Lane
Thank you so much for your fantastic feedback 😊! We're focusing on developing a user-friendly app and I'm happy to hear that our effort brings good results.
P/s: Anna said your review truly made her day:)
Wishing you a wonderful weekend ahead!
Mia
BON team
Really easy to use and with a beautiful design.
The team is so sweet, available at any time and so reactive. I really recommend everyone to install it.
Dear Koshi Cosmetics
Allow me, on behalf of all members of BON Team, to thank you for such kind and warm-hearted words addressed to us😍. It's great to know you're happy with BON's features and services. We will strive to justify your trust so that you can experience a wonderful journey with BON.
Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.
Best regards,
Mia
BON Team.
I had previously installed a similar app but uninstalled when i found this one because it looks better, can be used as is with minimal customization and offered more ways the customer can earn rewards. Also, Anna provided excellent service in having the branding removed at no cost. For a free app, it works great and support is quick and efficient.
Hi Sophia and Rejenskinhaven Team,
We are thanking you from the bottom of our hearts for your kind words and for sharing your feedback 🙏🏻 Please know that your presence and appreciation make us and Anna's efforts so much more enjoyable.
Allow me to thank you once again for a five-star review.
If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Liam
BON Team.