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I enjoyed interacting with Genie, who displayed exceptional professionalism and efficiency while addressing my concerns. Her customer service skills are top-notch.
Despite using Chinese as my primary language, Genie had no difficulty understanding my needs and assisting me promptly. I found her approach thoughtful, considerate and well-tuned to my requirements.
I look forward to interacting with your team again in the future.
Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using the BON app and found Genie's assistance so useful. We couldn’t create this loyalty program without great customers like you!
hanks for choosing us, we can’t wait to help you again!
Liam
BON team
One of the most valuable app for rewards & loyalty point that existing in shopify currently. Lots of useful feature with great customer support. Thanks a lot to Emile & Cara for their quick respond & understanding to what I was trying to achieve using this app.
Good day to you Bob Rock,
Thank you so much for this amazing review. I'm delighted to hear our app's features and service were provided in a timely manner. Our support team and Emile are extremely excited to know about this! We always strive to provide the best support to our customers, as it is our top priority. This really gives us a huge incentive to make our app to become better for customers like you.
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
If you are looking for a loyalty reward program , look no more. This app is absolutely amazing for your store. Bon Loyalty has everything you need to give rewards to your most loyal customers. I am so happy that i found it. Sunny was amazing and help me with a few questions I had. She was so patient, attentive and offered suggestions. She even answered my questions off her business hours. Went over and beyond to assist me. The customer service experience surpassed my expectations. Very happy. Jessica with Flourishing Moss
Hi Jessica,
Thank you so much for leaving us a wonderful review! Yes, we all agree that Sunny is great. Your precious feedback motivates us to keep on improving the app and develop better features for our customers!
If you need any assistance, we will always be waiting for you at live chat or email help@bonloyalty.com. It's always our pleasure to assist you!
Best regards,
Tracy
BON team
Great and easy to use app. Excellent customer support - all requests are implemented immediately. I would recommend.
Hi Verified by Future,
Thank you for a lovely review 💕 So glad you found BON useful, we strive to actually bring value and enhance the shopping experience for customers.
Our Support team will be delighted to see your praise!
We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.
Have fun exploring our app,
Mia
BON Team
I just started to use it and so far so good. Support team is super helpful and very fast. I like it’s useful features so far.
Happy Monday PAPUCHH FOOTWEAR!
We are just back to work and your amazing feedback truly lights up our day:) I'm delighted to hear our app's features and service were provided in a timely manner. Thanks for your trust in BON Loyalty! It's a huge motivation for us to keep going forward.
If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.
All the best,
Mia
BON Team
This app & the developer are top-notch. Fast & thorough customer service. Their team provide support beyond expectations. There were a few small integration issues with my custom theme and they made all the necessary adjustments very quickly. I recommend it 100%.
Hi Cara Valley,
We are all so happy that our support service can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers.
If you have any further questions, please feel free to leave us a message via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
Excellent customer service and great functionality with the app. Can't fault it - any time I need something troubleshooting I am assisted immediately.
Hi Neat Whisky Club,
Your review serves as a powerful reminder that our efforts to provide top-notch Loyalty program are truly making a difference. It's customers like you that inspire us to raise the bar even higher and continue delivering exceptional experiences.
We're here to serve you, and your satisfaction is our ultimate goal. If you ever need assistance, have questions, or simply want to share more feedback, please feel free to get in touch.
Liam
BON team
Had some loyalty apps in the past and they where or very complicated or very expensive. This app really is very easy to set up and to use. Any questions and support is immediately at hand. Now see that our customers gone love it and that it brings us more sales! My compliments for the developer!
Update: we needed some extra settings to automatically exclude certain customer groups. The dev team took perfect care of that. Thanks again!
Greetings Elicious BV team,
We can’t thank you enough for the kind words about BON and our services. Your review means a lot to us and lets us know we’re on the right track! It motivates us to provide better support to customers.
If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. Your satisfaction is our joy!
Best regards,
Mia
BON Team.
Easy setup, with great customer service (Ariel), and great imagery on the widget. Thank you for this great app!
Hi ^^
Thank you so much for your review! We are all so happy that our app and especially Ariel - can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants.
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com 💝
Best regards,
Mia
BON team
I love the BON app, and its support is 24x7.
Whenever I logged on to work on BON their support is right there to answer any questions I might have.
I have installed it in my Shopify store and looks amazing
I like the branding feature and how easy to change the reward points and locate the widget where I like to appear.
It is very easy to customise, especially without reading any manuals, and it is intuitive, but support is there also to get you through. Thanks, millions to the BON team.
Day 2
I am testing out the Referral program on
1) How to customize the referral email - working
2) how to send the referral to a friend - sent via email
3) How will the friend use the referral link and receive the referral points - Yet to be tested but I am confident that it will work
4) Referrer will get reward points -yet to be tested but I am confident that it will work
I have received a great support with problems I had to date and am quite happy to use this app.
Jacqueline
[Update 12 March]
Hello, I'm Cara, Customer Support Manager. I'm very sorry for any inconvenience.
However, I'm worried that you may have misunderstood how the app works. I've sent a full detailed explanation to your mailbox, it would be really kind of you if you can spend just 5 minutes checking through. Here, I briefly summarize each case:
1/ The referral email shows the default domain of your store, not the commercial domain. We can always change it according to your request.
2/ How to send the referral to a friend - sent via email: we also support sending via Facebook & Twitter.
3/ How will the friend use the referral link and receive the referral points + Referrer will get reward points - not working: The referred friend, Noel, has not followed the referral steps successfully; therefore the two customers have not received points yet. We sent the detailed instruction to your mailbox.
Please let us know your comment via email. Have a nice day!
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[Update 11 March]
Good day to you La Maxime,
Thank you so much for this amazing review. I'm delighted to hear our app's features and service were provided in a timely manner. Our support team was extremely excited to know about this! We always strive to provide the best support to our customers, as it is our top priority. This really gives us a huge incentive to make our app to become better for customers like you.
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.