BON Loyalty Rewards Program
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Top app with a fair price ! Awesome support ad reactivity from the Bon's team !
Hi Beau-Fils
Thank you so much for your amazing feedback! Your kind words are priceless. The whole BON Team, especially Emile, are jumping of happiness to see such a dedicating review from a customer like you. Looking forward to the opening.
May you have any further requests, just chat with us or email us at help@bonloyalty.
Best regards,
Mia
BON Team.
Implementing this app was a breeze, thanks to its intuitive design and the outstanding customer service that accompanied us every step of the way. The transition was smooth, with the support team providing quick and helpful responses to all our queries. This level of assistance and the app's user-friendly nature made the entire process feel effortless.
Ease of Use: The app is designed to be straightforward, ensuring a hassle-free setup.
Top-Notch Customer Service: The responsive and knowledgeable support team is a game-changer, making implementation a smooth experience.
We highly recommend this app to any business looking to enhance their operations and customer engagement. It's not just the functionality that impresses; the customer service is unparalleled. This app isn't just a tool; it's an essential partner for your business.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
BON Loyalty Rewards is a great app with great customer support. It was very easy to set up and customize to match our store theme. Isaac was very helpful.
Dear Josh from coex3d
Thank you so so much for giving us an opportunity to serve you! We are beyond happy to know that you had a good experience with us. Please stay in touch and reach out to us if you need any help in the future.
Best regards,
Liam
BON Team
I am on the stage of testing the app and seems very easy to setup the solution with the support of their Customer Service. To conclude, I highly suggest this app and the support exceeds my expectations.
Cara, Anna and Emile are very accommodating.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
I love this app so much already. I am a very annoying customer and want everything a certain way to make my site look good. Sunny has helped me with every question I've had. Even on holiday they respond within minutes. No other app compares. Ash from little loves
Hi Ash
Thank you so much for your lovely feedback 😍. Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants. Sunny told me that you're so nice and knowledgeable, not annoying as you said 😂. It's a pleasure for us to work with such a great customer like you!
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON team
amazing support! They helped me immediately with everything and I found everythin I needed in the app.
Thank you for a lovely review !💕 So glad you found BON useful, we strive to actually bring value and enhance the shopping experience for customers. Our Support team will be delighted to see your praise!
We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.
Have fun exploring our app,
Mia
BON Team
Great app with all the free features, and the coolest thing on top of that is the translation feature which is not available on many other apps, you can customize your interface however you want. The rewards program is great and offers many features. I let you discover it on my website. emdoria.com. All my gratitude to the team. Emile answered me faster and as I expected. Very nice concept and I hope it will stay free for a long time.
Dear EMDORIA PARIS,
Wow! Your words are so priceless and our whole BON team is just on the ninth cloud reading them🌞 Thank you from the bottom of our hearts for expressing the appreciation of our features, and we couldn't be happier to see how you were impressed by the multi-language option!
It's kind and thoughtful clients like you who make us fantastic, and for that, we're eternally grateful. We have and always been optimizing BON for the strongest motivations from you 😍 And again, thank you tons for the fantastic feedback!
Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.
Best regards,
Mia
BON Team.
The app didn't work for me, but they refunded me the full amount. Great customer service. I will try the app in a few months, see if the bugs are out. I did like the app a lot.
[Updated 21 July, 2023]
As per our records, a refund was processed on 20 July, and it should have been credited back to your original payment method. If the funds have not been credited to your account, please let us know immediately, and we will take swift action to resolve the situation and ensure you receive your refund without any further delay.
I'm sorry that the way our Support staff explained the synchronization process caused a slight misunderstanding, made you to worry although the data was actually fetched and complete long time before, but customer satisfaction is of utmost importance to us, and I want to assure you that we are committed to providing the best possible service.
At BON, we value each customer and strive to maintain the highest standards in our services. Your feedback and experience are vital to us, and we want to use this situation as an opportunity to learn and improve.
Thanks so much for providing us with an opportunity to serve you!
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[July 12, 2023]
Dear Meidinthecity,
Here at BON, every support staff and technical staff, we care and we respect each of your words, your opinions. BON has a transparent refund policy and we always put your satisfaction first.
Again, allow me to explain why some customer accounts don't sync right away. When a customer logs in/registers, his account will immediately appear in the Loyalty app. Conversely, if merchants (or 3rd-party apps) manually create customer accounts in the shop's admin, we have to fetch this data from Shopify to BON and the timeline can vary from a few minutes to a few hours. Rest assured that customer accounts will be periodically re-synced daily to ensure stable performance and user experience.
We appreciate your detailed review, we understand that each feedback reflects the customer's true experience and that should help us grow. Please do not hesitate to chat with us if you have any further requests.
Cara
BON team
app does not work well - customers can use the rewards with out points. Customers dont have to follow your social they click the tab to follow and they get points without actually following you . When customers redeem points the information does not come over to shopify only that the customer created a discount code but NO ACTUAL order .I have reached out to the app but all they want to do is log on to my shopify account .
Dear RokTheBox team,
Thank you for taking the time to leave us a review! We really appreciate your feedback. I truly understand the frustration these issues caused you :( Let me give you some brief explanations of the three concerns you shared in the review:
1. Why customers can get points without actually following the merchant's social media?
The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database.
As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access to these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only.
2. How could a customer "redeem without points"?
After you adjust the point balance, the remaining point amount is still enough for this customer to redeem. We've carefully looked into the problems you highlighted and have reached out privately via the chat window, or a live meeting to try and resolve these concerns.
3. Why did the Dev team need to log in to your Shopify account?
Customer privacy is Shopify's, and BON's first and foremost priority. That is why we'd need your approval so we can help address and solve the problem much faster. I’m sorry if the collaboration invitation sent to your store made you worry. I hope my answer cleared your concern.
My team is looking forward to hearing from you!
Sunny
Customer Sucess manager
BON Team
Great Application! Lots of free features available compared to Avada.
Speedy assistance from Emile in terms of removing the brandmark of the widget, couldn't be happier with the results and customer service
Hi Shiku Designs,
We are thanking you from the bottom of our hearts for your kind words and for sharing your feedback 🙏🏻 Please know that your presence and appreciation make us and Emile's efforts so much more enjoyable.
Allow me to thank you once again for a five-star review 🌟
If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.