BON Loyalty Program & Rewards
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If you are looking for the best experience for e-commerce at an amazing price point don't even hesitate. Sign up and get going! Sadly, they did not have the features I needed for the POS side of my business. At the time of this review I would need to pay their development team to import my existing customers' phone numbers, and when setting up POS redemptions, I cannot select an entire collection. Their developers could make this happen for an additional fee. I have too many products to enter to make this work for my POS, and I just don't want to simplify what we have been doing for three years for fear my customers will have a negative response. If you want a simple, easy-to-use system for the POS, this will also work beautifully! I really wish I could have made it work, but I am already too far into my loyalty program to change it now.
Hi Sweet Pea's,
This is Maxxie from BON. :)
First off, thank you so much for sharing your valuable feedback with us. We truly appreciate your input regarding the need for importing/syncing customer data with phone numbers, and the ability to apply POS rewards to specific collections.
1. We've just optimized our POS Amount and Percentage discount rewards, so now you can choose to apply them to specific collections.
2. As for phone numbers, we completely understand that you primarily collect customer info via POS, and phone numbers are becoming an increasingly important identifier. While this isn’t natively supported yet in BON, rest assured that we’ve forwarded your suggestion to our Product team for further research and consideration. Since this would involve deeper integration and data handling, it’ll take some time to fully evaluate, but we genuinely see the value in this and will keep it on our radar.
Once again, thank you so much for helping us build a better product - your valuable feedback really does make a difference. ❤️
Most of the features are easy to use and the customer support is excellent (shout-out to Mia). It integrated very well onto our website. The only frustration so far is the high paywall locking out certain features such as VIP tiers.
Hi AMORESY,
We’re truly grateful for the opportunity to serve you. 💖 Your feedback means the world to us as it helps us continue improving and providing you with the best experience possible.
Rest assured that our pricing has been carefully planned to meet the needs of businesses of all sizes. Our Growth plan, for example, includes many premium features such as VIP Tiers, Points on the product page, and more.
However, we understand that the gap between our Basic and Growth plans may still feel significant for you, and we recognize that financial circumstances can vary. That's why we've personally reached out to you via email with an exclusive solution for your store. We truly hope you’ll consider it and get back to us, as we're always committed to providing our valued merchants like you with a 5-star experience. 🙏
We look forward to hearing from you.
A great app for those starting out, the customer service is very helpful, especially Courtney and Mila
Hi Sweet Freedom,
We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.
Our Support team is overjoyed to receive your compliment for being 'great' and 'helpful'. However, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.
Thank you once again for choosing us, and for your willingness to help us grow. 🙏 We've personally reached out to you via email, and look forward to hearing from you.
We have had a good experience. When I need help I go on chat and get the help. Anna was very helpful today by sending a screenshot of where I needed to go. I am a visual person so that is more helpful then just typing go here, here and here.....
Hi Prairie Oils & Vinegars,
We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.
🧐 While Anna and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.
Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again!
Cara
BON team
It is very easy to use! But, recently, I’m having problems with points not being updated. I contacted them about it and their customer support is quick and great! But, it happened twice already.. I hope it won’t keep happening again :(
Dear Building Roots PH,
Our team truly appreciate your detailed and thoughtful feedback! We're so glad that you notices our easy-to-use interface. Eventually there will be a slow update regarding the points amount. But please rest assured that you - and our beloved merchants - deserve the best support ever! Your precious support motivates us to keep on developing the app and providing better services to our precious customers.
If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
I have been using this app for a while now and it has been wonderful. I experienced a bug once but one of their customer service agents, Isaac, helped me solve the problem in no time. Great customer service and a wonderful app.
[Update 02 November]
Hi again Folake,
It's been a long time since we heard from you. Our team hopes that you are having a wonderful day!
When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Coco Rosey team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day!
Cara
BON team
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[Update 19 August]
Dear Folake,
I hope this letter doesn't disturb your workday.
I'm Anna, customer support team leader at App BON Loyalty Rewards & Referral App. I'm reaching out to ask about your thoughts after leaving a 4* review.
First, I would like to thank you for your feedback, my support agent, Issac, is extremely happy that he could assist you. And I genuinely appreciate your taking the time to consider BON application.
Let me explain a little bit about your "bug" on the widget (which is actually not a "bug"). The theme on the Shopify store directly afftected our app. Therefore, when you perform the theme switch operation, you should click on the option "SYNC TO SHOPIFY THEME" to update the widget's code, and then the widget will be displayed on your store. We're trying to find the best experience for our customers, we design this button to keep our app running simultaneously while you change the Shopify Theme.
If you have any further requests, we will go all out to make sure you can rest assured and be satisfied.
Thank you so much,
Anna
BON team
I would recommend this app. I was a little disappointed that the free app did not include the POS system. But the cost outweighs the benefits. The support more than makes up for it. Maxxie was fast and was able to resolve my issue. I look forward to using and learning more about how this app will help grow my business
Hi there,
My entire team and I, along with Maxxie, will do our best to fulfill your requests and build the app that's most suitable for your store 💖
Your trial period ends on the 7th of this month. I've sent you a few emails to offer further support on POS feature. I'd really appreciate hearing back from you before the trial ends.
Have a fabulous day!
Original Post - Does not genuinely work with POS in-store. Customers are required to go online to your website to be an active member of the program and use their points. This does not work for business like mine where 90% of our business is in-store and our biggest clients never go online to order.
UPDATE: I have changed my initial review from one star to four. Cara with their customer care team was very helpful and was able to figure out why the system was not working with our POS in store. We are still working out some bumps and learning how it works. But so far it seems to be working. Customers are happy we are finally able to use their points again.
Dear Greenville Soy Candle,
I'm Cara, the Customer Care Manager at BON Loyalty App.
Please rest assured that BON app can always operate seamlessly for both in-store POS customers and online customers, and that the synchronization of customer data for the Greenville Soy Candle store has been carried out fast and accurately.
Unfortunately, our support team may not have provided a clear explanation and inadvertently led to your misunderstanding of the app.
We genuinely apologize for any confusion.
I would greatly appreciate the opportunity to speak with you directly to clarify and assist with setting up the Loyalty program. I’ll be available anytime that’s convenient for you, please select a time at: https://bonloyalty.com/demo
Patiently waiting for your response,
Was super easy to setup, not much action yet so will see how it goes
Was super easy to setup, not much action yet so will see how it goes
Hello dear,
Thanks so much for your positive review! Our team is reading your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Cook-with-Fika team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day! ^^
Cara
BON team
Excellent customer service through the free trial. Maxxie answered all our questions accurately and promptly. Our only issue is with the app itself and not being able to customize certain features that are critical to our success.
Good day, I'm Cara, heading up customer care at BON Loyalty app! The feature you are looking for, is it the feature to exclude certain products from earning points (Like ones currently on sale)?
We're going to discuss with our Dev team to hash out and expand on your idea. Hope we can deliver that 5-star experience. Truly appreciate your feedback 🙏 BON always strives to grow based on customers' feedback and yours is always our greatest motivation 💖