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We have used BTA for years now and its been great. Just had a random issue today and they hopped on and fixed it very quickly, I really appreciated how fast and easy they solved my issue. Thank you Rana!
Thank you for the years of trust! So glad Rana got it handled quickly. We appreciate you! 🙌
Amazing support experience! The team was incredibly patient and helpful throughout the entire setup process. We had a very specific booking configuration for our dress rental business, and they took the time to help us troubleshoot every detail until everything was working correctly.
While the app does have some limitations depending on how customized your booking flow needs to be, it is still a great tool overall, and what truly makes the difference is their support team. They were responsive, kind, and genuinely willing to help us find the best possible solutions for every situation.
We really appreciate all the support and would definitely recommend them!
Thank you for the kind review! We're glad we could support you through the setup process and find solutions that worked for your business. We truly appreciate the honest feedback and look forward to continuing to support you.
We had an urgent issue where our checkout button was being blocked after a domain renewal, and Sisco C. from the support team helped identify the problem quickly and got everything working again.
This is actually the second time Sisco has helped us with an issue, and both times the support was fast, clear and very helpful.
The app is very useful for managing reservations, dates and availability on Shopify. For a rental business that depends on online bookings, having reliable support like this makes a big difference.
Highly recommended for rental businesses using Shopify.
Thank you for the kind words! We're glad we could help sort things out quickly. Happy to hear BookThatApp is working well for your rental business!
I've been using this app for 2 years and it has been incredible! Whenever we are unsure about a change, they are always so quick to respond and help us in anyway possible. I highly recommend this app to anyone looking for a reliable booking system!
Thank you so much! We're always happy to help and love having you with us. Your recommendation means the world to us!
Book that App has been the most frustrating system ever! BTA has constant problems, everything from not allowing people to book same day or multiple days.
The checkout on book that app is now not allowing people to check out their rentals.
Super disappointing, costing me tons revenue because customer can not check out for rentals...DOT NOT USE THIS APP!!!!!
We're really sorry to hear you've been having such a rough time and we sincerely apologise for the inconvenience.
We took a look at your store and, based on the past conversations, it looks like a few things may have been misconfigured, which would explain the booking and checkout issues you're running into. We've already sent you an email with the details to help get everything sorted out.
We're confident we can get this resolved for you quickly once those settings are corrected. Thanks for your patience, and we look forward to making this right!
Constantly need support to book due to unfriendly interface. Good luck talking to someone on a weekend. Overpriced and seems like it hasn’t been updated in years. Black outs are annoying, I should just be able to select what days I want to book things on and repeat it. Not block out every day I am not needing a booking.
Thank you for your feedback. You’re right that our support coverage is slower on weekends, and we understand how frustrating that can be when you need help urgently.
In your case, the product’s availability issue was caused by a configuration problem. We’ve already assisted with reconfiguring it and followed up with you directly.
Great app and awesome support that helped me with my issue in a professional and timely matter!
Thank you for the kind words! We're so glad we could help. See you around! 😊
Rana anwsered all my question and fix my calendar in less then an hour!
Thank you! We're so glad Rana could help quickly. We'll pass along your kind words to him! 😊
Rana was very fast & helpful! They looked at our store, edited the code, and fixed a random issue. Thanks!
Thank you for your amazing review!
Rana was an AMAZING help!!!
I was nervous about explaining a complex issue over the BTA chat, but Rana was able to fix my issues almost quicker than I could type them out. There was one issue that we could not resolve through the chat, so Rana set up a Meets session so that we could share screens and resolve the remaining issues very quickly.
I am beyond delighted with the BTA support team!
Thanks again, Rana - you made my day so much better!!!
Thank you so much for the kind words! We're thrilled Rana could make the process so smooth. Don't hesitate to reach out anytime!
