Appointment Booking App | BTA

BTA support folks have been very responsive and helpful! It's nice to have real people responding knowledgeably about their product!

Easy to use, plus support is helpful and quick to respond!

I am very happy with using BTA to schedule classes. They are also very prompt and helpful to answer any questions. D'Angelo's help and Customer Service are over the top! Definitely a 5 star!

***Editing to make this 5 stars. If the new owners live up to their promises it will be very soon! I'll drop it to 4 if they take too long to make progress**

If you need to book things I'd recommend this app.

While there are some quirks with it it gets the job done.

Some things could be more intuitive (like using resources) and other things that can cause issues are not apparent or documented.

For example, if you change the date or time of a class (and not the individual booking too) it can/will get overbooked. Also, the enrollment report for the original time disappears. "Any changes made to a class or scheduled event must also be made to the existing bookings. If the bookings do not align with the event (time/date), then those bookings won't be included in an enrollment report, because they "don't exist for the event" as far as the app knows." We often have 40+ people enrolled. Moving each individually if we have to reschedule a class is very time-consuming and inefficient.

Some missing features would make this a 5-star app, like having class passes for drop-in offerings like yoga. Also would like to be able to export an entire report. Currently, only the data that fits on the page is exported. For long reports, you have to export each page individually.

This app was acquired recently and I'm feeling good about the new team. Support previously was very condescending and not very personable. Folks I've been in contact with recently are much more helpful.

There are also hidden functionalities of the app that aren’t documented. The new owners have said they are finding them and planning to address them as they go along.

They seem to be planning new features and I was also told that are working on the UI which I am looking forward to.

Outstanding customer service from João R. Every time I have an issue, we always find a solution. Keep up the great work!

Extremely Helpful!

Our site has not launched yet, but the support in getting it there has been fantastic.
Other providers pretend to offer the vital functions that this app actually offers.
Will feedback more as we progress.

We use BTA to schedule classes for our yarn shop. It's very easy to use, but if we ever have questions, their support is second to none! Highly recommend!

Customer support is brilliant. Really supportive team helping to get the best from the app.

They have an outstanding customer service. I really appreciate the support I received from Joao R. He's so good! He solved my issue really quick. Highly recommended app!!!