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Updated from 2 Stars to 4 Stars – Thank You for the Fix!
We originally gave the BTA app a 2-star rating due to a frustrating issue with Shopify POS compatibility and some limitations in core features. At the time, the app no longer functioned with Shopify’s updated POS system—despite what was stated on the App Store—which disrupted our checkout process and required inconvenient workarounds involving elevated admin permissions for our retail staff.
Since then, the BTA team has resolved the POS issue, and the app is once again working smoothly in our store environment. This was a major concern for us, and we truly appreciate the team’s responsiveness in addressing it.
We’re updating our rating to 4 stars to reflect this improvement and to acknowledge that the app overall still brings meaningful value to our business. That said, there are still areas for growth—such as the hardcoded 6-month limit on the Events widget, which restricts our ability to promote events further in advance.
We’re continuing to use the app and are hopeful that future updates will bring more flexibility and customization. We appreciate the progress so far and look forward to what’s next!
The app's been solid, and has a lot of flexibility especially with the API. Two things I wish we could do more easily:
* Dynamic pricing, or pricing based on time of day vs. having to create a whole separate product and calendar.
* More flexibility with the form styling. We don't use the widgets (even though they keep recommending it) because I can't target the code with CSS for customization. They only offer their GUI for changing some components, but that's not enough for us.
10/1 Update- the team got back to me the following morning and resolved my issue and my husbands reset password came through later that night so we were able to get in and continue. I have updated my review to reflect the quick resolution. I do think there is some work to be done on being more user friendly especially with schedules when you have multiple coaches. There aren’t any videos and an easy way to handle multiple coaches and also have a resource as well the coach would be using. I got it figured out but it took a lot of trial and error but not exactly how I need it. Will continue to work through and reach out to the staff for help.
Frustrating, as of today, I am not able to log in. I tried the forget my password and its showing my email is not valid. I just received emails from them yesterday. I have previously had issues (last month) with them having a bug where people couldn't check out. I originally thought it was shopify but their support team let me know they were working with Bookthatapp to resolve as it was something from their end. So, two months in a row, I have had issues that is preventing me from receiving bookings or being able to add/edit bookings (today). I submitted a ticket today but unfortunately, there isn't any number to call for support, so I had to submit a ticket.
Update - Thank you for your revision! We really appreciate it! We have also made note of your con with the app and shared it with the team for their review. Have a wonderful weekend when it comes!
Hi 👋
As we discovered on our chat, the issue you faced was due to no account existing for you in the app. There was only 1 account that we discovered to be that of your business' developer. Since this discovery, I was able to create an account for you, which you have confirmed that you were successful in completing the setup and signing in. If you ever have any issues, you are free to chat in. If we miss your chat, it will convert into a ticket and we will have a response for you within an hour to 12 hours; depending on the time of day the chat request was submitted.
As for the issue you mentioned with Checkout, this happened due to a change Shopify made. They had the status setup on their status page for a short while. You can review Shopify statuses at https://shopifystatus.com. There were also forums in the Shopify community from other 3rd party app developers who were also affected. Here's one such blog: https://community.shopify.com/c/technical-q-a/post-locale-cart-add-required-parameter-missing-or-invalid-items/td-p/2743030. Sometimes it's tricky getting the facts from 1st tier Shopify agents, which is a struggle we also have. However, when we connected with their "Partners" Support agents, we were able to confirm with them that they made changes to the "fetch" API which our app uses. Since this issue, we have made changes to how the app uses and depends on this API. So, we should not have another repeat of the issue should Shopify make any random updates without notifying us.
Since our last conversation, you promised to revise your review to highlight the facts that we discussed in regards to your experience that the review was based on. The revision would be greatly appreciated 🙂! As long as the details accurate, that would be wonderful. It would help to give our existing customers and potential customers, your accurate experience.
Have a wonderful day!
Success Team at BTA
Really happy with the support you get on this app. They've helped me numerous times and we always found the right outcome.
We are happy to hear that 😊! Thank you for a great review! If you don't mind sharing what would have made your review a 5-star, we would really appreciate it. Your feedback would help our team to understand what our customers think of the app, and does help in their decision making process.
I find that the support team is excellent in helping and solving any problems I have with BTA, which tends to be often. I find that the app is not very intuitive and causes a lot of back and worth. I hate to admit it, I am not exactly a fan of BTA but it is the best booking application supported by Shopify. There has been improvements slowly over time and that has helped.
We are pleased that you have left us a great review! We have also documented your con with the app, and do hope that our future update will help to address that con for you. Thanks again for your review!
Works great, doesn't seem to integrate with Point of sale app so we have to manually add bookings to the calender, which might lead to a double booking.
Hi there,
Thanks for your review! We greatly appreciate your feedback!
Our app does have a Shopify POS integration, which allows you to make your bookings. However the integration doesn't facilitate updates to product or other app settings.
This article can be used as a guide to setup the POS integration (https://support.zetya.com/hc/en-us/articles/4407058784911-Point-of-Sale-POS-Integration-). If you need any assistance with the setup, feel free to reach out to us 🙂!
Kind Regards,
BookThatApp Support
Nice app for booking classes in (for us) swim, bike, run and yoga. And nice support to get these bookable times to load faster.
We rely on this a great app to book events, classes,appointments...pretty much anything for our retail store.
Easy to customize and schedule anything.
Even though the interface is very intuitive, if I am ever in a jam and can't figure something out, they reply very quickly.
Good App for our store but loading problems are regular. the calendar keeps buffering at times and causes problems to process
The app is a little tricky to configure, but Zetya support team is fast to respond and very helpful.
Thank you for your feedback Buck. We greatly appreciate it!