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True review of the app, I have had it installed since July 2022. It has always been temperamental and was never sure it was really working. Since they updated the AI, it's been unstable. Over half of my products (883) show a long title error, such as [example of a long title], which affects my listings. When I open the app, they all show up fine and are within the 60-character limit. I have 331 images with no alt text, but again, they all show in the app with a title and fine. The past four months have been challenging; they've said they are fixing it, but it hasn't happened. Alternatively, they could resync the products, which would wipe out the data we entered, and use their AI info, which isn't very accurate and usually has errors we have to fix manually, like [specific error examples]. I've requested a refund of [specific amount] or a credit to my account for the unresolved issues and broken features. The response I received was that we'll try to fix it; however, you've had four months to address it. Just saying it is fixed, then I research those pages, and they are still broken, or new pages have issues since they resynced the app. When they resync the app, the problem moves to another product, so you're chasing it. When you contact support, they often resync without asking, which can hide the problem. I will update this review when I get a refund for my unused balance and a credit on my account!
The last thing I want to do right now is start all over with another app, but it is clear I am wasting money and losing sales on this one.
Don't waste your money like I did. Paid for this for over 6 months. Better and cheaper apps else where. They try to keep you paying by saying they will delete all the fixes if you delete it.
Hi there,
Thank you for your honest feedback, and I’m sorry to hear that your experience with Booster SEO has been disappointing.
I wanted to clarify that when Booster SEO is uninstalled, app-managed SEO changes such as meta tags, structured data, and other app-specific optimizations are removed because Shopify apps generally cannot leave behind app-managed SEO code after removal, and doing so could create conflicts with future apps or outdated SEO settings over time. This is standard practice across most SEO apps on Shopify, and was never intended as a way to force continued billing.
The only changes that remain are image alt texts and URL redirects, as these are stored directly within Shopify and are far less likely to create conflicts later on.
I understand how this may have come across, and I’m sorry if this was not explained clearly enough.
I’ve also sent you a direct email so we can discuss this further and hopefully make things right for you.
Best regards,
Lester
i chat with Lzzy she offered great help and answered all questions, and provided some great improvement suggestions
Thank you
I have used Booster SEO for several years and it has performed wonderfully without any problems. When a text string appeared on all my pages, Shopify wasn't overly helpful so I contacted Booster via the live chat. There was a very short wait time and Pat was extremely helpful and efficient. My problem was sent up the support ladder and was corrected in a short period of time, with progress communication sent me as it went along. A great product backed with great support. Thank you again.
Thank you so much for your continued support over the years! 😊 We’re really glad the app has been reliable for you, and happy we could quickly resolve that issue.
– Kevin & Booster SEO Team
Jon was super friendly and provided prompt and professional support.
Excellent support! EJ helped verify my store quickly and answered all my questions. Great customer service.
Vi har brukt denne appen i 5 år og er ekstremt fornøyd. Rask og god kundeservice
Great customer service, The operator Rain pointed out an issue I wasn't even aware of so thats great. Thank you
Very quick and thorough service from Jon, couldn't ask for a better service to be perfectly honest. Thanks!
Alex was great, she suggested other ways of improving my site, as she was addressing my request . in addition, loved the Emojis as it put a smile on my face ( and who doesn't need that :) ) thank you
