BOOSTER AI SEO + AEO OPTIMIZER

Hi there,

Thank you for taking the time to share your feedback, and I’m sorry to hear that your experience with Booster SEO has been frustrating.

I wanted to clarify that the behavior you encountered was related to the initial product data import and synchronization process that takes place before certain features can become fully available. For larger stores, this process can take longer than expected, which can make it appear as though features are not active even while the setup is still running in the background.

I completely understand how waiting several days without seeing the functionality you expected could be disappointing, and I’m sorry for any confusion this may have caused.

I’ve sent you a direct email so we can discuss your specific case in more detail and continue working toward a resolution.

Best regards,
Lester

Hi there,

Thank you for your honest feedback, and I’m sorry to hear that your experience with Booster SEO has been disappointing.

I wanted to clarify that when Booster SEO is uninstalled, app-managed SEO changes such as meta tags, structured data, and other app-specific optimizations are removed because Shopify apps generally cannot leave behind app-managed SEO code after removal, and doing so could create conflicts with future apps or outdated SEO settings over time. This is standard practice across most SEO apps on Shopify, and was never intended as a way to force continued billing.

The only changes that remain are image alt texts and URL redirects, as these are stored directly within Shopify and are far less likely to create conflicts later on.

I understand how this may have come across, and I’m sorry if this was not explained clearly enough.

I’ve also sent you a direct email so we can discuss this further and hopefully make things right for you.

Best regards,
Lester

Hi Shannon,

Thank you for sharing your feedback with us and for bringing this to our attention.

I have personally conducted a full audit of your store and I can confirm that everything is now working correctly as those incorrect tags have been purged. Technically, our AI experienced a rare logic error—a type of hallucination that can sometimes occur even with advanced models—which is why we provide a "Regenerate with AI" option to allow for manual refreshes when the first pass isn't perfect.

This is the first time we’ve seen this specific conflict, and we have already updated our filters to ensure these irrelevant terms cannot be generated for your store again.

I've already sent you an email so we can chat more about the technical steps we've taken and how we can support you properly to turn this experience around.

Looking forward to hearing back from you.

Best regards,

Pat
Booster SEO Tier 2 Support

Hi there,

We’re very sorry for the experience you had. The issues you encountered were related to a recent update that affected a small number of stores, and we completely understand how frustrating that must have been.

To clarify, the “noindex” concern was a display issue within the app’s SEO Audit section only and was never applied to your live pages or source code. That said, we understand how alarming that appeared, which is why we treated this as urgent and this has now been fully resolved.

We’ve also recently made improvements to our AI optimizations to address the behavior you described.

We’ve reached out to you via email so we can work with you directly and help resolve any remaining concerns. We’d really appreciate the opportunity to make this right.

Best regards,
Lester
Booster SEO Team

Hi there,

Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you’ve experienced.

After reviewing your case though, I can confirm that my colleague reached out a couple of days ago with a collaborator access request so we could investigate the issue directly on your store. This access is required for us to identify why the image updates weren’t processing and to apply the proper fix. Once accepted, we would have been able to move forward with investigating and resolving this as soon as possible.

Even without collaborator access, we had attempted initiating a manual re-sync from our side and saw the optimization process in progress before the app was uninstalled.

That said, I completely understand how this situation could feel disappointing, and I genuinely appreciate you bringing it to our attention. I’ve just sent you an email with more details and the next steps we need so we can assist you properly.

Looking forward to your response. We’d really appreciate the chance to look into this further and get everything working smoothly for you.

Best regards,
Lester

Hi there,

Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you've experienced.

I reviewed your case and can confirm that our team did send a collaborator access request so we could investigate the stalled image optimizations. However, please note that we don’t receive automatic notifications once a request is accepted; and we send out dozens each day. This is the reason why we ask merchants to let us know once access has been granted so we can proceed immediately.

Regarding the monthly optimization limit, our app does indeed have a 5GB processing limit per month, and this is something we’ve always been fully transparent about inside the app and in our documentation. This limit is imposed by our current server provider and is sufficient for over 99% of stores, but we understand that high-volume stores may outgrow it. We are actively working on expanding this capacity for all our valued users, including yourself.

That said, if the next cycle of optimizations doesn’t begin at the start of a new month, we can fix this right away with a manual re-sync; but again, only after collaborator access is confirmed.

I’ve already reached out to you directly via email so we can get this fully resolved for you.

Looking forward to your reply, and we'd truly appreciate the opportunity to make things right.

Best regards,
Lester

Hi there,

Thank you for taking the time to share your feedback, and we’re truly sorry for the confusion and frustration this caused. After checking your account, we confirmed that your SEO optimizations are fully active and working correctly in the background.

The issue you noticed, where the reports seemed inactive — was actually due to a temporary dashboard sync delay following recent Shopify API updates and our own dashboard redesign.

Our engineering team has already been working to stabilize this update so that your live SEO results display accurately again. In the meantime, we’ve verified that your backend SEO score is currently 90 (Grade A), which shows that your site remains properly optimized.

We’ve also reached out to you privately via email with a few follow-up details and a note of appreciation for your continued support.

Thank you again for sticking with us, we’re confident that everything will be fully synced and running smoothly shortly.

Warm regards,
Pat
Booster SEO Tier 2 Support

Hi there,

Thank you for taking the time to leave your feedback. I want to clarify a few important points regarding how our app works.

First, our app does not use AI or automated content generation for your meta tags. Instead, we rely on your existing product titles and collections to create clean, SEO-friendly meta tags. This is also why we provide the SEO Audits feature — to highlight areas where improvements may still be needed, leaving the final decisions and edits in your control.

Second, platforms like Pinterest and Google Merchant Center don’t actually use traditional SEO meta tags the way Google Search does. Instead, they rely on product feeds (separate data submissions that follow their own guidelines) to determine how your products are displayed. That means any warnings or issues you’re seeing there would be independent of our app’s SEO optimizations.

That said, I’d really like to help point you in the right direction. Could you please share the exact warnings or errors you’re receiving from Google or Pinterest? With more details, I can guide you on what they mean and how best to resolve them.

I have sent you an email so we can discuss this further. Looking forward to your response.

Best regards,
Lester

Hi there,

Thank you for sharing your feedback, and I sincerely apologize for any frustration this has caused. We always aim to provide the best possible experience, and I regret that our app’s optimization did not meet your expectations.

Regarding the meta title change, our Meta Title Optimization feature is designed to enhance SEO performance by following structured optimization rules. However, based on your experience, it seems that the generated title was not what you expected. I completely understand your concerns and appreciate you bringing this to our attention.

To assist you further, we’ve sent you an email with more details and next steps to investigate this issue. If you're open to it, we’d be happy to look into this further and ensure your titles are optimized correctly. Please feel free to reply to our email or reach out to our support team—we’d love the opportunity to make things right.

We appreciate your feedback and are committed to continuously improving our app. Please don’t hesitate to reach out if there’s anything else we can do to help.

Best regards,
Pat
Booster SEO Support Team

Hi Pengpeng,

Thank you for taking the time to share your experience, and I deeply apologize for any frustration caused. We aim to provide seamless support and regret that your experience fell short of expectations.

I’d like to address your concerns regarding the meta titles and descriptions. Our app is designed to optimize SEO elements but does not inherently delete meta titles or descriptions from your store’s pages upon uninstallation. Such changes are often related to how theme integrations handle data or interactions with other third-party apps.

To assist you further, we’ve sent you an email outlining a resolution and next steps to help restore and improve your store’s SEO setup.

Please don’t hesitate to reply if you have any questions or require additional support—we’re here to help.

Thank you for your feedback. It helps us improve and better support merchants like you moving forward.

Best regards,
Pat
Booster Apps Support Team