BOOSTER SEO & IMAGE OPTIMIZER
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I tried this app with the free trial. A few days later I downgraded back to the basic (free) plan and guess what? At the end of the month I was still charged. I have uninstalled the app and I'm never using it again. Give me a refund, thanks.
Hi there,
Darrel here from Booster SEO.
I've read your recent app store review and I'm very sorry to hear that you got charged.
I am very sorry for the confusion. Please note that the reason you were charged was because the app was uninstalled after the Trial Period. The app was installed and the Premium plan's 7-day trial period started on March 2, 2024, but the app was uninstalled on March 28, 2024. To avoid being charged, the plan should have been downgraded to the Free plan or the app should have been uninstalled before March 9, 2024.
However, as a courtesy and since you haven't used the app for the full billing period, we proceeded and reversed the charge yesterday. We also sent you an email for more information.
I hope this clears up any confusion and we wish you and your business all the success! If you have any other questions or concerns, please feel free to reach out or respond to the email we sent you.
Regards,
Darrel
Rain was absolutely fantastic helping me get set up I’d definitely recommend this app to anyone with an online store
We're thrilled to hear that you had a fantastic setup experience! Thanks for recommending us—it truly means a lot. We're here for you anytime!
- Kevin & Booster SEO Team
My experience with BOOSTER SEO & IMAGE OPTIMIZER has been exceptional. The tool itself is user-friendly and highly effective, making significant improvements to our site's performance. A special thanks to Rain from the support team, whose guidance and expertise have been invaluable. Rain's responsiveness and attention to detail have greatly enhanced our experience. Thank you for all the support!
We're thrilled to hear about your exceptional experience! Delighted our tool boosted your site's performance. Thanks for the shoutout to our support team – we're here to help! 🚀
- Kevin & Booster SEO Team
help the situation,
Dan
Thanks for your feedback! We're glad we could assist with your situation. Let us know if there's anything else we can help with!
- Kevin & Booster SEO Team
She was so helpful and I can't wait to explore the app.
Thank you for your feedback! We're glad you found our support helpful. Enjoy exploring the app, and let us know if you have any questions!
- Kevin & Booster SEO Team
Fantastic help and service
Thrilled to hear you enjoyed our service! Thanks for the fantastic feedback.
- Kevin & Booster SEO Team
Very nice thanks!
Thank you so much for the review! Feel free to reach out if you need help along the way!
- Kevin & Booster SEO Team
Spoke with Alex today and she was very informative about the app, before we'd even verified the account she had given me a handy piece of advice to help and improve my website. i'm looking forward to seeing what this app can do for my business
We're delighted we could provide valuable advice! Excited to see how our app boosts your business. Thanks for choosing us! 🌟
- Kevin & Booster SEO Team
WOW! I was hesitant about clicking that PRO button, stepping it up from the free plan, and I'm glad I did. I started chatting with Jon and immediately he got on and started to pass along some tips on my site (which I have already started to change).
It's always a treat to work with someone who goes beyond what you were expecting.
So far so good!
Thanks for the amazing feedback! We're thrilled you're finding value in our PRO plan and our team's tips. Going beyond expectations is what we aim for. Excited for your journey with us!
- Kevin & Booster SEO Team
I had a problem with my site, and the support person who took care of me was called Jon, he informed me very well, and he is very patient, he was able to find me a solution
We're glad we could help you out! Providing top-notch support and finding solutions is what we're here for. Don't hesitate to reach out if you need anything else!
- Kevin & Booster SEO Team