Arvostelut (51)
Tarkenna
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Luokituksen mukaan
Muy mal. Crea mal las imágenes, casi todas tienen errores . Además cancelé la suscripción y se ha vuelto a cobrar todo este tiempo y no la he usado. Espero que ahora mi baja sea la definitiva y que no se me cobre nada .
Hola,
Gracias por tu feedback.
Lamentamos que tu experiencia no haya cumplido tus expectativas en cuanto a la calidad de las imágenes. Revisaremos tus proyectos y nos aseguraremos de abordar cualquier problema de calidad que detectemos en las próximas actualizaciones del motor de IA de Botika.
En cuanto al inconveniente técnico con la cancelación de tu suscripción, hemos verificado nuestros registros y nuestro equipo de soporte ha aprobado tu solicitud de reembolso.
No dudes en contactarnos a través del chat dentro de la aplicación o en support@botika.io si tienes más preguntas o comentarios.
El equipo de Botika.
I would not recommend this app. From the beginning, I had nothing but issues. They charged me without giving me the credits I paid for, and trying to get in touch with them about issues is impossible. They owe me money right now and still have not returned any of my emails. Please choose another app. I would not want anyone to go through what I've been through with this app, which is so unprofessional.
Hi Adriane,
We appreciate the feedback and apologize for any inconvenience caused.
We currently offer replies to support inquiries within 1 business day and are considering improving that response time in the future.
With regards to billing, payments and credits, as discussed with you before, Shopify's app billing is a bit complex and at times the charges aren't straightforward.
We'd be happy to address any specific issues and resolve the situation as quickly as possible.
We hope to see you back as soon as possible since the models on your site look amazing!
Thanks,
The Botika Team.
Took me a minute to figure out what kind of base image was suitable for the type of rendering I wanted - I made some mistakes at first. Customer service responded quickly and Avi was great to work with. Tech support is paramount with any app and Botika was amazing. Seems that they are always looking for ways to improve. I would highly recommend this app.
Thank you for your review.
We're always happy to hear that you're happy with both our photo quality and customer service!
We will continue to improve and support fashion business as best we can.
Please feel free to reach out to us via our in-app chat or at support@botika.io
The Botika team.
As the CEO of a company utilizing Botika, I'm beyond pleased with how it has revolutionized our approach to product imagery. Botika hasn't just saved us significant costs on photoshoots and photo editing, but it has also elevated our brand's presence in the market. The AI-generated model photos have added a touch of sophistication enhancing our product appeal. Most importantly, we've noticed a tangible increase in our conversion rates and revenue, a testament to the powerful impact of high-quality, engaging visuals on consumer behavior.
Thank you for your review.
We're glad to hear we make a real impact on your fashion business!
We're constantly working on expanding our platform's capabilities and improving the photo quality we offer.
If you have any additional questions, please feel free to reach out to us via our in-app support chat or at info@botika.io
The Botika team.
We have been using the app for some time now. After getting a feel for how the AI works, what it can do and which of our photos are good or not suitable, we are increasingly satisfied with the results. Botika produces very good results, especially in difficult areas where other apps we have tested have had big problems (e.g. hands). We are delighted with the new workflow, which allows us to mark "problem areas" in the results and submit them for post-processing. All in all, the app produces very good results in the vast majority of cases. We haven't found anything better for fashion yet. A clear recommendation!
Thank you for your review.
We're glad to hear you were happy with the results. We're working on expanding the type of photos we support in addition to constantly improving the quality we offer.
If you have any additional questions, please feel free to reach out to us via our in-app support chat or at info@botika.io
The Botika team.
me encanta la aplicacion, seria mucho mejor poder gestionar el tipo de cuerpos gruesos, delgados, altos y pequeños y poder cambiar los colores de la prenda
Hola,
Gracias por los comentarios.
Planeamos lanzar soporte para diferentes tamaños y tipos de cuerpo durante este año.
También recibimos solicitudes de otros usuarios para admitir el cambio de color de las prendas y estamos considerando agregarlo también a la hoja de ruta del producto.
Continuaremos invirtiendo, mejorando y apoyando el negocio de la moda con nuestra plataforma.
No dude en comunicarse con nosotros a través de nuestro chat en la aplicación o en support@botika.io
I’m not satisfied with this app. Around 95% of the generated photos had major errors, and it took days or even weeks for them to be re-edited. I created two videos (each costing 5 credits), but both had serious defects and couldn’t be used. I tried to contact the team to request re-edits or a refund of the credits, but I never received a response.
Also, my latest attempt with a male model was a failure – the product (men’s briefs) was completely changed into a different item. Even though I still have credits and a few days left on my subscription, I’m being asked to subscribe again just to request edits.
In conclusion, I do not recommend this app. Only a few photos turned out okay, but most were a total failure.
Hi there,
Thank you for the feedback.
We'd like to Apologize for delay in fixes. This was a temporary issue due to extremely high demand. We expanded our fixes bandwidth and are back to meeting delivery times.
In addition, we’re working on the next version of Botika's AI engine, which will dramatically reduce the need for fixes as well as improve their delivery times, further automating a lot of the processes they include. The credits for these images are 100% refunded and we don't charge extra credits for the fixes.
Regarding the videos quality - Unfortunately, we can't offer fixes for our videos. We're planning to address the quality issues in the near future as we update our video workflow. Stay tuned.
Our male models are about to go an update as well very soon, and until then we're happy to review the problematic images and refund the credits.
Lastly, we checked the tickets history and we addressed all your inquiries but never got a response from you.
Please feel free to reach out to us via our in-app chat or at support@botika.io if you have any further questions/feedback.
The Botika team.
Every picture has an issue - twisted hands, shortened torsos, head size disproportionate to body - and are nowhere near good enough quality to use on a professional retail website.
Agree with all the feedback above - even as a paying customer they don't respond to you, when they do they can't find you on their system. That's just not good enough. Plus they don't refund your credit for unusable pictures.
The models are all tiny teenagers - with a very limited range on offer.
Not worth it as it takes up too much time and stress. I am discontinuing after only using half my credits.
Hi Sue,
We appreciate the feedback.
We'd also like to be fair and address your point one by one:
1. Photo quality issues - We're sorry that our results didn't met your quality standards. We're constantly working on training and improving or AI data models. In addition, we offer a complementary photo fixes service to fix all the mentioned issues and provide you with high quality photos.
2. Customer service - We currently commit to one day response time and we're already working on improving that response time. If you experienced an additional issues while our support team was handling your complaints, we apologize and are already looking into it internally so we can improve the quality of service.
3. Credit refund - We always review complaints about photo quality and if we find them just we always refund credits. We're happy to address any specific cases where you feel this wan't the case.
4. Model appearance and age - We're constantly working on improving our models' quality and how real they look. We plan to invest and add more mature and senior models to represent all audiences.
We will continue to invest, improve and support fashion business with our platform.
Finally, we would love to continue the discussion to make sure we get all of your feedback. Please feel free to reach out to us via our in-app chat or at support@botika.io
The Botika team.
100% recommended. Great photos and when they have issues they will fix them. Perfect to increase certainty of the users visiting my store. My CR is higher since I use product photos with the models of botika
Thank you for your review.
It is great to hear that our solution improved your conversion rates!
We will continue to add more models and backgrounds and improve their photo-realistic quality.
Please feel free to reach out to us via our in-app chat or at info@botika.io
The Botika team.
TERRIBLE APP. Cannot get anyone to respond to your messages. The app took credits and after 4 days still haven't deiivered my projects. It went from instant delivery, to 2 hours, to 3 days and now it don't have no time frame. My main complaint is customer service. You cannot get help from anyone. I want a refund.
Hi there,
Thank you for the feedback.
We'd like to Apologize for recent delays. This was a temporary issue due to extremely high demand. We expanded our bandwidth and are back to meeting delivery times.
Lastly, we checked the tickets history and we couldn't find your inquiries or supports tickets in our system. We're looking into this to make sure there were no technical issues.
Please feel free to reach out to us via our in-app chat or at support@botika.io if you have any further questions/feedback.
The Botika team.
