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I used the free version, but then upgraded to the yearly subscription when it didn't work. Well, that one didn't work either. I sent Box Music an email, but never heard back from anyone. So I uninstalled Box Music. Hopefully, I will receive a refund - 7 day trial.
We’re sorry to hear about the issues you experienced.
We’d like to clarify that we didn’t receive any email or chat messages from you, so we weren’t aware of the difficulties you encountered.
Our app is successfully running on over 500 stores, so there may have been a specific issue with your store.
Our team already reached out to you and waiting for your response.
As you are already using the trial period, no charge is deducted.
All these bots lying in the comments.This app does not autoplay even with autoplay turned on. It is very laggy not like reviews stated.
We appreciate your feedback and apologize for the issues with autoplay and lag. Your experience is important to us. Could you share more details about your device or setup? We’re here to help resolve this!
Thanks for your patience.