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We have been using this app for nearly two years, and it has proven to be a reliable and valuable asset to our business. The support team—Lauralynn, Rafael, Bunny, Myam, and Arcealito—has been exceptional, consistently providing quick and effective responses to any issues we've encountered. Their dedication to building a great product and helping their clients succeed is evident.
The back-office interface is user-friendly and offers a range of customization options, allowing us to provide a tailored service for our clients. I highly recommend giving this app a try. Special thanks to Lauralynn for her responsiveness and assistance in getting the most out of the app.
Hi Tom,
Thank you so much! The fact that you've built your business around our app is an honor we take incredibly seriously. We aim to be excellent partners to you, and are so appreciative for your kind words.
Here's to continuing to support you and your fabulous business!
- Lauralynn
The guys couldn’t have been more helpful during our set up. Any small issues were resolved straight away and we’re really looking forward to using bundle builder on our store
Hey there Lylehill Farm and team!
The team had a wonderful time help you out! We're glad that we were able to fix everything during set up. We will continue to work on improving your experience.
Please feel free to reach out to us again if you need any help. Thank you for choosing Bundle Builder!
I typically don’t leave negative reviews, as I recognize the impact they can have on small businesses. However, I believe it's important to share my experience. I reached out several times for assistance with technical issues that have hindered my ability to use the app for over five months. The only resolution offered was a $30 credit, which covers just one month. I hope that by sharing this, other small businesses can be aware of potential challenges and avoid the loss of time and resources that I encountered.
Thank you for taking the time to post this review. We see these as an opportunity to learn and grow. It is worth noting that the technical issues you mentioned were not caused by BundleBuilder. We took time to demonstrate this clearly during our many interactions with you, and you confirmed that you understood.
In fact, we went out of our way to help, including offering free development services to help you find a workaround for these issues that were not related to our app. We also credited you $30 because we empathized with your plight, not because you were owed compensation, and we took care to explain that clearly as well, which you acknowledged.
To be honest, I am very disappointed to see this review, because we tried our best to be transparent and set clear expectations throughout our engagement with you, and I don't believe we've received the same in return. But I do hope you manage to resolve the problems on your store, and I truly wish you and your business all the best going forward.
Hannes Bez | Director of Customer Experience
We've tried all of the bundle apps from the store and this is hands down the best value. It's probably has 90% functionality of all other apps with a reasonable pricing structure where you are not locked in paying for the revenue the app assisted to generate. It also has a ways to customize the experience which other apps mostly missing. Highly recommend.
Hi there FlightSimBuilder and team!
Thank you so much for taking the time to share your experience with our app! Your recommendation will surely take us a long way.
If you need any help, please feel free to reach out to our team. Thanks for choosing BundleBuilder!
I've been a customer of Shopify for years with several businesses. This is the best box builder, gift builder app. I had a couple of questions about it and Bunny is awesome with support. Patient, kind and funny. When you are stressing about your website the last thing you want is rude customer support.
I am going to use this app for my other business, as well. If you have a question, don't hesitate to reach out. They are really good.
Hey there Weirdoughs team!
Thank you so much for your kind and helpful feedback. Bunny had a great time helping you out! We're glad that you received the support you needed, we'll make sure that he's recognized for an excellent job!
If you need help with anything else, you know where to reach us!
Super fast and helpful customer service team!
Hi Greenify Co. and team!
Thank you so much for the wonderful review! We're glad that you received prompt support from our team. They'll surely be hyped to see you feedback!
If you need help with anything else, you know where to reach us!
This app works but what is even more amazing is the customer service - I never really write reviews but the service was so awesome, I just had to take the time to comment. I spoke with Zach and not only was he helpful, he went ahead and did the changes for me. Thanks guys. Great app.
Hey there Berry & Brine team!
Thank you so much for sharing the amazing experience you had with Zach! He's a wonderful and helpful person, we're really proud to have him on our team.
If you need any help or have additional questions, please don't hesitate to reach out to us!
Support was super helpful in setting up our bundle! App is also really useful if you want to set up a bundle which has a fixed cost.
Hi there Collective Arts Brewing and team!
Thank you so much for your kind review! Your feedback helps small businesses like us and we really appreciate your support.
If you need help with anything else, you know where to reach us!
Really straightforward app to install and set up; great upgrade and excellent customer service - wouldn't hesitate to recommend!
Hi there Irish Design Shop and team!
Your recommendation is highly appreciated! We're glad that you had an amazing experience with our app and the customer service we provide. We will continue to work hard to improve our service.
If you need any help or have questions, you know where to reach us!
After the new release, the app is not supporting to any 3rd party payment gateways. Also support is very bad and not helpful.
Hi, thanks for your review. We are now using the Shopify Bundles API, which only works with Shopify Payment processing. We will ensure to communicate that to our merchants in the future. We are here if there is anything we can do outside of this to help you!