Bundle Builder: Custom Bundles , Počet recenzí: 161
Zpřesnit
-
Podle hodnocení
Have had multiple issues with this app - one day it's working just fine, the next day all of a sudden the prices have changed all over the place. The customer support has been no help - I've requested help multiple times and they basically always say it's an issue on our end and we need our web developer to deal with it. We are a tiny shop and definitely do not have a web developer on deck. Currently looking for a new app.
Hi Hilary, I'm so sorry about the poor experience you've had with us. It's true that the technical issue isn't actually being caused by BundleBuilder, but we definitely could (and should) have handled this better. I'll be reaching out to you directly to see if there's anything I can do to help clear this up for you and hopefully restore your trust.
Hannes Bez | Director of Customer Experience
Thank full for this app and also the costumer care is great. Thank you!
Hey there IKDANKJOU Team!
I'm glad to hear that our support team was able to help you out! We take pride in making sure that our merchants get the support the support they need, and we're very happy with the feedback you provided!
If you need anything else or have any questions, please don't hesitate to reach out. Thanks for choosing BundleBuilder!
Easy to use and very helpful customer support agents! I had an issue adjusting the shipping price for a bundle and one of their agents walked me through the process. He even recorded a video for me to follow. (shoutout to Rafael) Very satisfied with the app!
Hey there Knock Thrice team!
Thank you for the amazing review! We're glad you found our app easy to use and that Rafael provided exceptional support. He'll be thrilled to see this review!
Please let us know if you need further assistance, we're here to help!
The app is not working well, lots of bugs and you will face problem with your inventory and of course the support is slow like the app slows down your website.
Starting out with it, and it's working great. Hoping it meets all expectations.
Hey there Ariael Creatives and Team!
Thank you for taking the time to leave a review for our app! We'd love to hear your feedback on how we can improve our service. Please let us know how we can make your experience even better.
We look forward to hearing from you again soon. Thanks for choosing BundleBuilder!
great!
Hi Arlotta Food Studio LLC!
We're thrilled to hear that you like our app! Thank you so much for taking the time to leave kind feedback for our app.
Please let us know if you need any help! You know where to reach us.
We've used this app on our gift site for nearly 3 years. It's one of the most used features on our site as it allows customers to build their own box. We've had no issues thus far and are happy to continue using it.
Hi Box of Zeal team, we are delighted to be a core part of your business! Your use of the app is a wonderful example of how to use our app to delight customers and increase your AOV! Excited to continue supporting you as you grow and start using more personalization features!
-Lauralynn
Great app. Fantastic support. 5 stars.
Thank you so much! We always love talking to you. Happy to help!
Solid app with exceptional customer service. Any questions are always attended to immediately by their friendly support team!
Thanks so much for your review!
We are honored to be a core part of your business! Your use case of our app to support your "Build a box" experience is clean and easy.
Should you ever need any help, you know where to find us! Thank you!
Have a issue with the local authority to displace price with taxes. After a few round of discussion, the team came out a prompt solution. The team are supportive and helpful! Superb!
Thank you for the review. It was truly our pleasure to help you, and we are here to support if you have any questions in the future!