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This app for the past three months is unbelievable slow, it takes at least 10 seconds to load products in a box that contains no more than 30 items. There are "large boxes" now for items over 50 items but my boxes did not meet that threshold. I really wanted to like this app, as I need something along the line of this but I think I will have to make it myself :(. Due to this I did not use it very ...
Hi there.
We appreciate your honesty regarding the speed but we're completely baffled by your summary of the communication we've had over email. We're more than happy to ...
Extremely glitchy and comes up with an error page when adding to cart daily. We've been communicating with support and they haven't managed to solve the issue. They said it's due to:
A: The store had likely manually deleted/edited the variants of the product included in the bundle
B: The store made modifications/changes in the product that is included in the bundle.
C: Numerous changes in the ...
Thanks for touching base. I'm really sorry about your poor experience so far. I don't like that our communications to you made it sound like you might somehow be causing ...
I was VERY disappointed in their customer service. I started trying to get the app integrated into my online shop on March 27 and still did not have things working smoothly by May 2nd. We were up against a wall as we wanted to launch for Mother's Day and needed time to market the new product line and build awareness.
On May 3rd, after not hearing back from them and having no resolve, I deleted ...
Thanks for taking the time to write this detailed review.
I'm disappointed that we couldn't meet your needs. I recognize and can understand why you'd feel frustrated after ...
Emailed support repeatedly over several weeks and get no response. Not acceptable when there are issues to fix & we're paying for an app to work.
Hey there,
Thanks for this review, and for being open to us trying to fix your experience. We really appreciate your replies to our emails, and for your availability on the ...
I attempted to use this app for my website, sugar-rushed.shop, now for about a month and have found it was very successful in the beginning but quickly began to fall apart with there being constant issues persisting with the app. This includes the main being a complete loss of functionality based on a neverending loading loop when accessing the product bundles setup using the app. I have waited ...
Thank you for this honest review. I sincerely apologize for the issues you've encountered with our app, I understand where you're coming from. I also understand how important ...
Instead of the order coming through with the individual SKUS, they get added as "Notes" to some randomly generated new SKU. Way to ruin inventory tracking and make it impossible for fulfillment. STAY AWAY
Hi Peter,
This is Sharky, Team Supervisor here at BoxBuilder.
I understand you're frustrated with the issue you've encountered with inventory tracking. We'd love to help you ...
The app is not working well, lots of bugs and you will face problem with your inventory and of course the support is slow like the app slows down your website.
Hi there! We have recently updated our app and have very few bugs! If you want to give us another try, we are here and ready to help 🫡