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Easy to use and very helpful customer support agents! I had an issue adjusting the shipping price for a bundle and one of their agents walked me through the process. He even recorded a video for me to follow. (shoutout to Rafael) Very satisfied with the app!
Hey there Knock Thrice team!
Thank you for the amazing review! We're glad you found our app easy to use and that Rafael provided exceptional support. He'll be thrilled to see this review!
Please let us know if you need further assistance, we're here to help!
Have a issue with the local authority to displace price with taxes. After a few round of discussion, the team came out a prompt solution. The team are supportive and helpful! Superb!
Thank you for the review. It was truly our pleasure to help you, and we are here to support if you have any questions in the future!
Honestly been great! It is a key component on how people order through my website. Never had any problems with the app. Highly recommend !
Thank you, Dave! It's been an honor to have been a central part of your business the past few years. We love the creativity you've used to make our app work so well as a tool for ordering custom meal boxes. We are always here to help as your business keeps growing!
Excellent app! Works great for our customers to create their own 12,24, or 48pc box of hand selected chocolates. Easy to use, easy to install, great customer service, very happy with this app for our store. Highly recommend!
Thank you! It's been our honor to support your biz the past few years. As chocolate lovers, we know how special it feels to be able to curate a personalized box of chocolates!
We know what is on our holiday wish list!
App is broken... developers have not fixed the app. We've lost a day and a half in sales... very disappointed and the lack of urgency shows the lack of customer care.
Hi team! I'm really sorry about the issues you're experiencing with BoxBuilder!
This morning, our development team deployed a necessary update to improve the stability and functionality of our app for a better user experience for you and your customers. Unfortunately, despite careful testing prior to rollout, this update caused some unexpected errors.
Our team has now implemented a fix for those issues and restored BoxBuilder to full functionality.
To restore full app functionality:
Please open BoxBuilder admin. You will be redirected to an update page. Follow the instructions on that page. That should get you back up and running again.
Thank you for your patience and understanding. We truly value your business and are committed to providing you with the best possible app experience. We'll keep you in the loop if anything changes and we'll also reach out to you on a separate email.
Simple and straights forward. customer service is quick to respond. Nothing to complain about.......
Thank you guide flies! We hope our app helps your customers make their perfect kit! After all, fishing is all about having the right equipment, right? 🎣
If you need anything, we are happy to help!
Great app with excellent customer service! Million ways to utilize the app for your business. Thanks!
Hi Scamper & Co! Thanks for this sweet review! As you said, our app is quite versatile. Almost as many ways to use it as there are ways to style a jeweled dog collar, right? 😉
There is no support with this app and has a major glitch. Do yourself a favor and DO NOT GET THIS APP.
Hey Studio on Tenth,
We've emailed you to try to help you through this. Our app is fully supported, and we are here to work with you to make a great builder! Thanks for taking the time to review. Hopefully we can work with you over email, or a meeting to sort everything out!
Great app and great customer service that pays a lot of attention to customer satisfaction. Thank you :)
Thank you for your review! Our team's No.1 priority and focus is your satisfaction, and we are glad to be able to help!
Please let us know if you need help with anything else.
Great app. Hamza was fantastic and resolved my questions quickly and efficiency. Really happy with the purchase.
Thanks for the review! "Efficiency" is Hamza's middle name. Well, it isn't, but it really should be, because he's Mr. Efficient. Happy you're pleased with the service and the purchase!
